Pomelo

HR & Operations Assistant, E-Commerce Agency

Pomelo

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Maintain HR records, contracts, NDAs, and onboarding documents
  • Support onboarding & offboarding of team members
  • Track holidays, sick days, availability & leave policies in ClickUp
  • Log warnings, PIPs, and HR notes accurately and confidentially
  • Support performance review cycles (6-month reviews, check-ins)
  • Ensure team rituals are followed (Monday Focus, Friday Reflection, reviews)
  • Keep ClickUp spaces, tasks & SOPs clean, updated, and enforced
  • Follow up on missed deadlines, incomplete tasks, missing reports
  • Maintain internal SOP documentation & templates
  • Support time tracking & productivity tools (Clockify / ActivTrak)
  • Assist with invoicing, contracts, document collection where needed
  • Act as a reliable execution layer between Founder, Ops Manager, and team
  • Prepare summaries, reports, and internal updates
  • Handle operational to-dos so leadership can stay focused on growth
  • Flag risks, gaps, or recurring issues before they become problems

Requirements

  • Bachelor’s degree in a relevant field
  • 3+ years experience in operations, HR admin, or agency support
  • Strong experience with ClickUp, Slack, Google Workspace
  • Extremely organized, reliable, and detail-oriented
  • Comfortable enforcing rules & following up (even when it’s uncomfortable)
  • Excellent written English
  • Able to work independently and own your domain
  • Ability to work in Central European Time, Monday through Friday (40 hours per week / 8 hours per day)
Benefits
  • Competitive pay, always in US dollars
  • Work remotely from the comfort of your home
  • Health & wellness benefit
  • Paid holidays and time off
  • Performance and referral bonuses
  • Global exposure to the world’s best companies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR records managementonboarding documentationperformance review cyclestime trackinginvoicingdocument collectionSOP documentationtask management
Soft Skills
organizational skillsreliabilitydetail-orientedcommunicationindependenceproblem-solvingenforcement of rules
Certifications
Bachelor’s degree