Pomelo

Operations Analyst – CPG/Consumer Brand

Pomelo

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Respond to customer inquiries via email and other support channels in a timely, friendly, and professional manner
  • Handle order-related questions, shipping issues, refunds, and general product inquiries
  • Escalate complex issues as needed while maintaining a positive customer experience
  • Enter and manage orders accurately within internal systems
  • Book freight shipments and assist with logistics coordination
  • Create and update operational reports by working with CSV files and spreadsheets
  • Upload, clean, and input data from CSVs into internal tools and platforms
  • Maintain organized records related to orders, shipments, and inventory
  • Support end of month data entry and records update activities
  • Assist with basic bookkeeping tasks such as data entry for invoices, bills, and payments
  • Help reconcile transactions and maintain organized financial records
  • Support the finance team with ad-hoc accounting and reporting tasks as needed

Requirements

  • Bachelor’s degree in a relevant field
  • Strong proficiency in Excel / Google Sheets (comfortable with formulas, CSVs, and data cleanup)
  • Excellent attention to detail and accuracy
  • Strong organizational and time-management skills
  • Clear written communication skills
  • Comfortable working with systems, tools, and repetitive processes
  • Prior experience in customer service, operations, data entry, or administrative support is a plus
  • Prior experience with Cin7 Core and Quickbooks Online is a plus
  • Experience with eCommerce, CPG, or inventory/logistics workflows is a plus
  • Professional fluency in English with excellent written, reading, and speaking skills
  • Ability to work in US Eastern Time, Monday to Friday
Benefits
  • Competitive pay, always in US dollars
  • Work remotely from the comfort of your home
  • Health & wellness benefit
  • Paid holidays and time off
  • Performance and referral bonuses
  • Global exposure to the world’s best companies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryExcelGoogle SheetsCSV managementbookkeepingfinancial record maintenancereport creationorder managementlogistics coordinationinventory management
Soft skills
attention to detailorganizational skillstime-management skillswritten communicationcustomer serviceproblem-solvingprofessionalismadaptabilityteam collaborationpositive attitude
Certifications
Bachelor’s degree