PolyNovo Limited

Events

• Assist in pre-to-post planning for assigned events (national meetings, DLS/limb salvage, plastics & burn, workshops, roadshows)
• Own pre-to-post planning for assigned regional events
• Manage show services (GES/Freeman), EAC forms, COIs, drayage/material handling, shipping/returns, and warehouse coordination
• Coordinate booth assets, graphics, premium items, demos, literature, and sampling; maintain packing lists and version control
• Source and manage venues, hotels, AV, catering; negotiate and track SOWs, BEOs, and addenda
• Build event run-of-show, staffing grids, and field team playbooks; schedule set-up/tear-down
• Request quotes, negotiate rates, and reconcile invoices against POs; track budgets and T&E with a no-surprises approach
• Work with existing and new preferred partners and onboard new vendors when needed
• Configure and deploy lead capture (iCapture) and scanning; train field staff
• Ensure leads route to CRM (Zoho) with required fields; coordinate post-event follow-up with Sales Ops and Marketing
• Align with Product Marketing on messaging/collateral; coordinate inventory with Supply Chain
• Work with Sales Directors on business cases for attendance and territory targeting; support dinner programs
• Maintain the PolyNovo Hub/SharePoint event pages (agendas, guidelines, floor plans, shipping labels, contact sheets)
• Own post-event reports: attendance, leads, cost per lead, pipeline impact, top accounts touched, and key learnings
• Track KPIs vs. plan; recommend optimization (booth design, kit content, footprint, placement, sponsorship ROI)

Event Planner

Executive Assistant

• Provide administrative support to the Chief Manufacturing and Supply Chain Officer (CMSO)
• Organise meetings, document management, organising travel and assisting with expense claims
• Manage the CMSO's email, correspondence and occasional data entry
• Ensure that key records are maintained and communications are shared within the required timeframes
• Organise the CMSO's calendar; set up meetings and important departmental events
• Assist with a range of administrative and clerical duties including scanning and archiving documents and recovering batch records
• Other duties as directed

Manager

• Responsible for selling the clinical and economic value of Novosorb technology, achieving the sales quota and surgical case mix requirements for the territory
• Manage a team of Territory Sales Managers and Territory Sales Associates as a player/coach, responsible for activities and execution of sales plan for the assigned area
• Develop new business through competitive selling and maintain existing relationships with customers (multi-tiered), while developing the people on your team
• Manage surgical case coverage, including advising surgeons and staff before, during and after surgery
• Present to groups of surgeons including slide deck presentations
• Understand, communicate, and adjust to market dynamics using local market intelligence and strategic market development
• Maintain CRM (Zoho) with all current information including cases, surgeon meetings and communication, account status and updates, pipeline updates and completing open tasks
• Drive and manage VAC process with new accounts; manage local contracts, maximizing opportunity to drive penetration of accounts
• Perform hospital in-services with OR and post-op unit care teams.
• Manage assigned budget while ensuring efficient asset planning, deployment, and management
• Effectively process orders, perform inventory reporting, and maintain expense reporting
• Perform Post Market Surveillance Customer Surveys following surgical cases and dressing changes
• Effectively forecast monthly demand and revenue

Area Business Manager

Director

• Develop and implement market development strategies to achieve company growth objectives
• Manage existing sales agents and source additional agents as needed
• Initial focus will be on the existing business in Canada with specific requirements for growth of existing business in the West and developing new business in the Quebec and East
• Diversify the current business, focus on trauma, limb salvage, and limb reconstruction
• Create a Canada dashboard to measure and track progress of accounts and surgeons, procedural growth, sales rep performance
• Introduce hospital business reviews with active accounts to identify new opportunities
• Conduct field-based market research and analysis to identify new opportunities, market trends, and competitive activities
• Collaborate cross-functionally with Sales Agents, Marketing, Sales Enablement, and other internal partners to align market development initiatives with overall business goals
• Identify market needs, plan, and execute the go-to-market strategies for new product launches and market expansion efforts
• Build and maintain strong relationships with key opinion leaders, healthcare providers, and industry stakeholders
• Provide training, leadership, and guidance to the contracted sales agents, including setting goals, performance management, and set territory expectations
• Monitor and track market performance metrics and adjust strategies as needed
• Stay abreast of industry developments, regulatory requirements, and emerging trends to inform strategic decision-making
• Represent the company at industry conferences, trade shows, and networking events
• Identify additional resources and tools for greater efficiencies and effectiveness
• Develop educational profiles and plans for both sales agents and HCP, working collaboratively with Sales Enablement and Clinical Medical Affairs
• Identify potential KOL surgeons and other HCP to foster our education plan
• Build and foster the PolyNovo culture within our sales agent teams
• Active participation in our company events, town halls, leadership, and sales trainings.

Director, Market Development

Outside Sales

• Provide field sales support as part of the training program, including implant inventory logistics, case support, dressing changes, and other sales related activities
• Conduct in-services and medical education to staff and surgeons.
• Collaborate with Territory Manager to identify new revenue opportunities.
• Job shadow Territory Manager to foster on-the job training.
• Develop clinical and situational fluency to deliver the PolyNovo clinical and economic value proposition.
• Sell targeted PolyNovo portfolio within the assigned territory or accounts.
• Provide timely business reporting, activity, and results in the CRM.
• Cold call inactive or new account targets as the discretion and assignment of the Territory Manager and Sales Director.

Territory Sales Associate

• Achieve the sales quota and surgical case mix requirements for assigned territory.
• Develop new business through competitive selling and maintain existing relationships with customers (multi-tiered).
• Manage surgical case coverage, including advising surgeons and staff before, during, and after surgery.
• Understand and manage to requirements defined in local contracts; maximize opportunity to drive penetration of accounts.
• Sell clinical and economic value of PolyNovo and Novosorb technologies.
• Understand, communicate, and adjust to market dynamics: Local market intelligence, National campaigns by competitors, Information gathered from Definitive Health data.
• Maintain Customer Relationship Management (CRM) with all current information including cases, pipeline account updates, surgeon meetings and communications, account status and updates, and completion of all self-created and assigned tasks (mostly daily, some as activity dictates).
• Drive and manage VAC process with new accounts.
• Facilitate hospital in-service with operating room (“OR”) and post-op unit care teams.
• Manage assigned budget.
• Effectively engage corporate resources to meet objectives.
• Ensure efficient asset planning, deployment, and management.
• Provide market feedback/input to the Quality, Regulatory and R&D team through case report surveys.
• Participate in regional and national tradeshows as requested.
• Organize local journal clubs, grand rounds, and peer to peer events as outlined in Employee’s business plan.
• Complete all administrative duties timely and as required: expense reports, inventory reporting (trunk stock and consigned), forecasting, etc.
• Effectively process all orders – bill only and consignment accounts.
• Conduct post-market surveillance customer surveys following surgical cases and dressing changes.
• Review Zoho CRM dashboard to ensure all orders are accounted for and review sales results.