Polymarket

Customer Support

• Manage customer support inquiries, discord messages and live chat during multiple timezones.
• Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).
• Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams.
• Build internal programs, tools, resources and training to help launch or improve product support workflows.
• Ensure compliance with Polymarket regulations and standards.
• Use data and customer pain points to identify opportunities to reduce customer friction.

International Customer Support

Developer Relations

• Cultivate and champion our global network of developers, traders, and market creators.
• Guide external teams through integrations with Polymarket's APIs.
• Source and nurture partnerships with crypto protocols, research institutions, media partners, and complementary platforms.
• Build deeper relationships with market creators, liquidity providers, and institutional participants.
• Run our ecosystem grants program end-to-end.
• Serve as the voice of our external community within Polymarket.

Developer Relations Manager

Analyst

• Own coverage: Ensure we’re covering the right topics at the right time across politics, crypto, sports, current events, and culture
• Invent rulesets: Draft precise, innovative criteria for new market types and edge-case scenarios
• Prioritize new markets: Decide what to launch and when to maximize relevance and engagement
• Curate & clarify: Continuously tighten wording on live markets and publish clarifications
• Audit resolutions: Review resolved markets for consistency, source integrity, and adherence to rule spirit
• Build pipelines: Turn raw events into recurring, scalable market categories
• Monitor the internet: Track trends, bubbling stories, and key events to ensure Polymarket stays first to what matters
• Build playbooks: Systematize best practices for rule drafting and dispute handling
• Monitor industry standards: Track regulatory guidance and peer platforms to keep Polymarket ahead of compliance risk
• Experiment: Pilot new formats and market types to push the frontier

Market Analyst

Full-stack Engineer

• Maintain and build essential internal systems that power day-to-day operations across the company
• Build internal tools that help mission-critical teams (customer support, operations) work smarter and faster
• Work on customer service APIs and quick internal solutions to support a growing organization
• Move fast and ship often, launching small improvements and fixes regularly
• Work across the stack touching both frontend and backend code
• Collaborate constantly with internal users to gather feedback and iterate
• Write clean, reliable, maintainable code and participate in code reviews

Software Engineer, Internal Tools

• Polymarket is the world’s largest prediction market.
• We're growing fast – both in terms of volume (> $6B traded so far this year) and adoption as an alternative news source.
• Our ambition is to become a ubiquitous beacon of truth in global media.
• The role: community-first customer support lead to own the user experience across Discord, live chat, email, and beyond—during USA hours.
• You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community.
• This role goes beyond answering questions—you’ll build processes, create tools, and train others to deliver the kind of support that keeps users coming back.
• If you’re the kind of person who thrives in fast-moving environments, loves crypto culture, and knows Discord inside and out, you’ll fit right in.

International Customer Support

Developer Relations Manager

Market Analyst

Software Engineer, Internal Tools

U.S. Customer Support