Polymarket

Customer Support

• Polymarket is the world’s largest prediction market.
• We're growing fast – both in terms of volume (> $6B traded so far this year) and adoption as an alternative news source.
• Our ambition is to become a ubiquitous beacon of truth in global media.
• The role: community-first customer support lead to own the user experience across Discord, live chat, email, and beyond—during USA hours.
• You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community.
• This role goes beyond answering questions—you’ll build processes, create tools, and train others to deliver the kind of support that keeps users coming back.
• If you’re the kind of person who thrives in fast-moving environments, loves crypto culture, and knows Discord inside and out, you’ll fit right in.

U.S. Customer Support