Polymarket

Account Manager

• Lead partnerships and integrations end-to-end: intake, structuring, negotiation, close, and post-signature execution support.
• Own commercial contracting across a wide range of counterparties and products (platform partnerships, distribution, marketing, data, vendors, SaaS, payments, and operational agreements).
• Quarterback cross-functional deal teams with BD, product, engineering, finance, compliance, and marketing.
• Scale the function: templates, playbooks, clause libraries, fallback positions, approvals, and intake/triage systems to improve cycle time.
• Manage and develop junior attorneys (and/or outside counsel): set priorities, maintain quality, unblock negotiations, and build durable processes.
• Drive pragmatic risk decisions—spot issues early, propose solutions, and keep momentum.

Senior Commercial Counsel – Partnerships, Integrations

Affiliate Manager

• Build, launch, and manage partner integrations for Polymarket’s US + international affiliate marketing programs.
• Recruit, negotiate, and onboard affiliate partners, creators, publishers, and media networks.
• Optimize partner performance based on CPA, FTDs, LTV, and ROI.
• Design commission structures, payout terms, and performance incentives.
• Collaborate with Growth, Creator Partnerships, and Paid Media teams to align campaigns.
• Identify new affiliate opportunities across major publishers.
• Produce weekly performance reporting and insights for leadership.

Affiliate Marketing Manager

Customer Success Manager

• Monitor and actively engage in Discord channels throughout the day, maintaining quick response times and high community engagement
• Answer user questions about Polymarket's app, features, trading mechanics, and policies
• Triage and escalate urgent issues, complex cases, and compliance-sensitive concerns to appropriate internal teams
• Moderate community discussions, enforce server guidelines, and maintain a positive, respectful environment
• Identify and surface recurring pain points, common questions, and trending issues to inform product and support improvements
• Create and maintain Discord support resources: pinned FAQs, bot commands, channel organization, and automated responses
• Manage Discord server infrastructure: roles, permissions, channels, and bot configurations if applicable
• De-escalate tense situations with empathy and professionalism while upholding platform policies
• Resolve customer tickets through Intercom, maintaining high-quality, compliant communication
• Support KYC/CIP workflows, identity verification issues, and escalations to Compliance/Risk when appropriate
• Handle payments-related inquiries: ACH, debit cards, Apple Pay, wires, deposit/withdrawal statuses, and transaction troubleshooting
• Provide education around trade lifecycle, settlement timing, and clearing dependencies
• Draft and improve Discord announcements, FAQs, and help resources that reduce repeat contacts
• Document common issues, create escalation playbooks, and maintain internal knowledge base
• Track metrics: response times, resolution rates, community sentiment, and escalation patterns

Senior Commercial Counsel – Partnerships, Integrations

Affiliate Marketing Manager

Customer Success Specialist – Discord Community