Polsinelli

IT Support

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

Application Engineer

• Act as a hands-on liaison between Finance & Accounting, IT, and external vendors for assigned applications, coordinating issue resolution, system maintenance, and enhancement delivery.
• Administer, configure, and support the day-to-day operation of Elite 3E and the firm's integrated finance applications supporting billing, accounting, expense management, time entry, cash receipts, and financial reporting.
• Support system configuration, role-based security, user provisioning, on/offboarding, templates, master data, and change control for applications and platforms under team purview.
• Design, build, test, and support finance-related integrations and interfaces, including Boomi jobs, bank and ACH connections, data imports and exports, reporting feeds, and other upstream/downstream system dependencies.
• Develop and maintain queries, reports, dashboards, extracts, and reconciliations that provide accurate and timely financial data to Finance, Accounting, and firm leadership.
• Monitor application performance, scheduled jobs, and interface processing; troubleshoot failures, analyze root cause, and coordinate timely recovery or permanent resolution.
• Partner closely with Finance and operations teams to support month-end and year-end processing, validate outputs, and resolve data issues affecting financial integrity.
• Translate business requirements into clear functional and technical specifications and participate in solution design, estimation, implementation, and post-deployment support.
• Execute and support testing disciplines, including unit testing, system testing, UAT coordination, release validation, and defect triage for upgrades, patches, fixes, and new functionality.
• Support custom templates, forms, dashboards, workflows, and other configuration or customization objects within the firm's legal financial management platforms.
• Produce and maintain clear documentation for system configuration, integrations, support procedures, release notes, and operational runbooks.
• Collaborate closely with Accounting, Billing, Collections, AP, AR, Treasury/Cash Management, IT, Information Security, Data/BI teams, and vendors to deliver stable, secure solutions.
• Identify opportunities for process improvement and automation that reduce manual effort, improve user experience, and strengthen controls and auditability across finance operations.
• Provide responsive application support, knowledge transfer, and user guidance, and participate in after-hours support or critical issue response as needed.

Applications Engineer – Financial Systems

Compliance

• Participate in activities associated with Polsinelli’s information and data governance programs.
• Perform reviews of Outside Counsel Guidelines to ensure that the Firm meets or exceeds client security requirements and completes the appropriate forms documenting the review.
• Complete client security questionnaires in a timely manner.
• Support the execution of a multi-year roadmap to enhance Polsinelli’s data governance capabilities.
• Conduct analysis and advise on information governance topics related to legal and regulatory compliance.
• Monitor compliance with data governance policies and standards and assess potential risks associated with data handling.
• Collaborate and drive security initiatives, working with people across multiple teams.
• Enable the business and other stakeholders to make risk-aware decisions by advising business units and technology leaders of the information security risks and proposing acceptable risk treatment options and alternatives.
• Support the information security and data governance program efforts through the collection of performance indicators, metrics, and other evidence and communicating relevant, succinct, and actionable recommendations to leadership.
• Proactively maintain a current and working understanding of information and data governance best practices, the practical application of data security governance concepts, relevant information security and technology regulations and industry trends.
• Maintain a current and working understanding of relevant information governance and regulations and industry trends, and assist in the development of Polsinelli Data Governance, Information Security and Privacy Policies and the practical application of the Policies.
• Manage multiple simultaneous workstreams supporting disparate stakeholders, providing appropriate and timely communication of issues, concerns, risks, and status.
• Employees approved for flexible work arrangements are expected to be available and maintain a practice of reliable, consistent attendance always during the employees scheduled work shift including, but not limited to, Zoom, email and voicemail, and by phone.
• Installation of Zoom on a cell phone is a requirement for the Information Security team.

Help Desk Agent

Applications Engineer – Financial Systems

Governance Risk and Compliance Analyst