Help prospective clients navigate life, critical illness, and health & dental insurance options using PolicyMe’s digital platform and your product knowledge
Speak with customers to answer questions and guide them through the buying process
Manage a high-volume pipeline of 300–350 leads each month
Use HubSpot to track conversations, follow-ups, and application stages
Recommend the right coverage based on customer needs, using a clear and honest consultative approach
Maintain high-quality service across phone, email, and SMS channels
Address customer questions related to their needs, product details, or how the insurance process works
Collaborate with teammates and team leads to help improve workflows and elevate the customer experience
Ensure every prospective customer receives the same honest, helpful, and human service PolicyMe is known for
Other duties as required
Requirements
Strong written and verbal communication skills
Open to obtaining licensing in Quebec if not already licensed there
A licensed Life and Accident & Sickness insurance agent with a valid LLQP
1 - 4 years of experience in insurance or a related industry
Experience managing a high-volume pipeline with strong organizational skills
A proven track record of exceeding sales targets in a consultative sales environment
Ability to manage objections and explain complex concepts clearly
A natural conversationalist who builds rapport easily and makes clients feel heard
High empathy and discretion, especially when speaking about personal or financial topics
Coachable and a strong desire to learn and improve
A growth mindset with the ability to adapt to change and contribute to continuous improvement
Ownership over your work and your pipeline
Alignment with PolicyMe’s values and commitment to putting the customer’s best interest first
**Please note:** This is a full-time position (40 hours per week). As a standard procedure for audit compliance, this position is subject to credit checks, background checks, and reference checks.
Benefits
Generous PTO - 20 vacation days
Access to stock options, and health benefits
A remote-first team with company paid, in-person socials and the option to work from our Toronto-based office
Resources to help your professional development, including an L&D budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
Work with an empathetic, high-performing team in a flexible, results-oriented environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.