Damage Insurance Agent
BMO U.S.
Section Manager, Disability Insurance
Desjardins
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic directions and other administrative units, with a focus on performance management.
- Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement and diversity, in keeping with Desjardins’s values.
- Manage settlement activities for short- and long-term disability claims in the target segment, ensuring consistent quality of service nationwide.
- Identify operational issues and propose innovative solutions to improve efficiency and control unit costs.
- Stay in close contact with the project team to identify implementation issues and adjust practices in real time.
- Help with organizing work and operational planning to support your immediate supervisor.
- Foster collaboration between teams by helping internal teams understand the new team’s role.
- Closely follow performance indicators (KPIs) to assess quality of service and improve processes.
Requirements
- Bachelor’s degree in administration or a related field
- A minimum of six years of relevant experience, including experience as a manager and in disability management
- Experience in demonstrating influential leadership with peers, managers, team members and other contributors to lead this change
- Experience in innovative management, including the ability to rethink established practices, introduce new ways of doing things and spearhead organizational changes
- Experience with solutions-focused work and close collaboration with the project team
- Experience in a management role requiring a great deal of adaptability to quickly adjust practices and strategies as organizational needs, priorities or the environment change
- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
disability managementperformance managementoperational planningchange managementtalent attractionemployee engagementskills developmentcost controlKPI assessmentinnovative management
Soft skills
influential leadershipadaptabilitycollaborationcommunicationproblem-solvingteamworkorganizational changestrategic thinkingemployee retentioninterpersonal skills
Certifications
Bachelor’s degree in administration
