PolicyFly

Support Engineer

• Configure and update customer logic across documents, forms, and rating rules
• Use and extend templates for policy documents (via .docx and templating syntax)
• Implement and test scripted business logic (e.g., Lua rating functions)
• Make customer-facing form changes using Typescript config
• Help triage and fix live customer issues or change requests
• Build or adapt data import scripts to load customer data into our reporting systems
• Learn fast, take initiative, and grow into owning full onboarding projects over time

Junior Customer Support Engineer