Policy Reporter

AI Engineer

• Follow software development best practices: write clean, well-tested code; conduct code reviews; perform testing; manage deployments, etc.
• Maintain and improve document parsing pipelines, including proactive issue investigation and identifying opportunities for enhancement.
• Implement or enhance solutions that support long-term maintainability and ongoing flexibility.
• Collaborate closely and professionally with stakeholders to gather and clarify requirements, and with internal Engineering teams to design and implement solutions to business problems.
• Reach out quickly when blocked so that we can work together to remove obstacles.
• Provide accurate time estimates, adhere to project timelines, and consistently deliver on schedule.

AI Developer II

QA Engineer

• Lead the QA Team and serve as the main representative, including but not limited to: Support the priorities and strategic objectives of the organization by ensuring software quality aligns with business and customer needs
• Foster a collaborative, accountable, and quality-focused team culture
• Line manage members of the QA team, including monitoring performance and developing individual capability
• Provide coaching, mentorship, and technical guidance to QA team members
• Perform administrative leadership tasks such as managing workloads, coordinating PTO, and contributing to performance reviews
• Ensure the QA team is equipped with appropriate tools and services by researching options, evaluating fit against team needs, and advocating for adoption in collaboration with PMO and Engineering leadership
• Serve as a professional representative and subject matter expert advocate for the QA team in cross-departmental meetings with Engineering, Product, and the PMO
• Oversee and maintain the relationship with external/offshore QA teams, including coordination of priorities, performance alignment, and ensure consistent quality standards across both onshore and offshore teams
• Team Governance, including but not limited to: Track QA projects and testing tasks against team capacity and set priorities appropriately in conjunction with other teams
• Set quality standards, testing expectations, and QA delivery KPIs
• Track team performance and quality metrics; identifying and driving improvement areas as needed
• Improve QA workflows, processes, and supporting documentation to enable the team to work more effectively and efficiently
• Ensure consistent adherence to QA SOPs, testing standards, and documentation practices
• In collaboration with Associate Director, Operations (PMO, QA) Help define opportunities for the QA team to contribute earlier and more effectively across the software development lifecycle
• Advocate for QA considerations and standards in planning, estimation, and delivery discussions
• Continuously evolve QA practices, tooling, and test coverage to support company goals and product growth
• In accordance with being a player-coach role, the QA Team Lead will also be directly involved in executing QA work, including responsibility for tasks such as: Create, review, and execute detailed test plans and test cases
• Review PRDs, mock-ups, and acceptance criteria to identify testable scenarios and edge cases.
• Perform manual, regression, and exploratory testing across software releases
• Design, implement, and maintain automated test frameworks and regression suites (e.g., Selenium, Playwright) to ensure reliable and scalable test coverage
• Identify, document, and track defects, including clear reproduction steps and impact assessment
• Follow defects through to resolution, including validation and re-testing of fixes
• Conduct risk-based testing to ensure coverage of critical functionality and edge cases
• Utilize testing and debugging tools such as Chrome DevTools, Postman, performance profilers, and related tooling
• Collaborate closely with Engineering, Product, and the PMO to clarify requirements and validate deliverables
• Stay current on QA best practices, tools, and methodologies relevant to modern software development.

AI Developer II

Quality Assurance Team Lead