Police Federation of England and Wales

Administration

• Track and process invoices from panel solicitors and independent contractors
• Setting up new panel firms on the Claims system
• Creating and monitoring Claims System related IT tickets
• Respond to panel firms queries in relation to Claims system issues
• Assist the team with claims processing
• Support with the administration of appeal processing and monitoring
• Track and manage file transfers between solicitor firms
• Assist Claims Handlers with effective diary management and follow up with panel firms when as and when required
• Adhere to department’s standard operating procedures at all times
• To receive company training as may be necessary and attend staff meetings when required
• Other administrative tasks as and when required

Claims Administrator

• Be the first point of contact for Branch enquiries from Members, Special Constables, Federation Representatives and other PFEW stakeholders, ensuring enquiries are logged and passed on to the relevant colleague
• Responsible for the Branch email box and triaging enquiries and escalating issues when required, liaising with various stakeholders
• Ensure Branch administrative and filing processes are followed
• Provide administrative support, creating and sending letters, updating files, sending email communication and filing
• Support elected officials with travel arrangements and diary management
• Updating members details on the CRM system
• Collating reports and updates on members cases
• Responsible for branch supplier relationships and processing of invoices
• Organising long service recognition awards and managing the Branch annual calendar of recognition
• Upload and maintain Members details on the Group Insurance Scheme and provide reports
• Other administrative tasks as and when required
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