Polaroid

Customer Support

• Deliver excellent customer service across email, phone, chat, and online platforms
• Manage and maintain customer accounts with accurate and up-to-date information
• Handle customer inquiries related to orders, shipping, billing, and product issues
• Create, process, and monitor customer orders, ensuring full accuracy
• Collaborate closely with Customer Service team members and the manager
• Work cross-functionally with Supply Chain and Logistics teams
• Coordinate shipments with logistics partners to ensure timely delivery
• Maintain clear internal communication to resolve issues quickly and effectively
• Document customer interactions and identify/report product or process issues
• Develop strong product knowledge to deliver accurate, timely support and meet or exceed customer expectations

Customer Service Coordinator