Customer Service Coordinator

Polaroid

Customer Service Coordinator supporting Polaroid’s instant photography brand. Managing customer inquiries, orders, shipments, and product issues across service channels.

Posted 8/20/2026full-timeAmsterdam • 🇳🇱 NetherlandsJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, order processing, and cross-functional collaboration. Proficient in managing customer accounts and utilizing CRM and ERP systems to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceStrong English Communication SkillsFamiliarity With ERP SystemsExperience With CRM ToolsKnowledge Of Ecommerce Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Account ManagementProduct KnowledgeDocumentation SkillsMultitasking Ability

Soft Skills

Proactive MindsetClear CommunicationOrganizational Skills

Tools & Technologies

ZendeskBusiness CentralShopify

Industry Keywords

B2B Customer ServiceB2C Customer ServiceLogistics CoordinationSupply Chain CollaborationConsumer Electronics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Deliver excellent customer service across email, phone, chat, and online platforms
Manage and maintain customer accounts with accurate and up-to-date information
Handle customer inquiries related to orders, shipping, billing, and product issues
Create, process, and monitor customer orders, ensuring full accuracy
Collaborate closely with Customer Service team members and the manager
Work cross-functionally with Supply Chain and Logistics teams
Coordinate shipments with logistics partners to ensure timely delivery
Maintain clear internal communication to resolve issues quickly and effectively
Document customer interactions and identify/report product or process issues
Develop strong product knowledge to deliver accurate, timely support and meet or exceed customer expectations

Requirements

What you’ll need

Strong spoken and written English skills
Additional language skills (Dutch, French, German, or Spanish) are a plus
Minimum 2 years of experience in B2B or B2C customer service
Familiarity with ERP or order processing systems (Business Central is a plus)
Experience with CRM or ticketing tools such as Zendesk
Knowledge of ecommerce platforms like Shopify
Strong organizational skills and ability to multitask effectively
Proactive mindset with clear and confident communication skills
Interest or experience in photography or consumer electronics is a plus
Legally authorized to work in the country where the position is located

Benefits

Comp & perks

AI/ML application screening opt-out option; opting out will not negatively impact the application