Polaris Software

Solutions Engineer

• Analyse customer processes and design optimised workflows within the product to align with business goals.
• Conduct thorough internal User Acceptance Testing using a structured testing‑criteria matrix to validate the accuracy of all processes within a web application.
• Build and implement complex configurations, automation, and data flows within the platform.
• Collaborate with Project and Implementation Managers during onboarding and expansions to assess technical requirements and define implementation plans.
• Create and maintain detailed configuration and workflow documentation for both internal and customer use.
• Provide training and knowledge transfer to customers and internal teams on solution design and best practices.
• Gather feedback from customer implementations to inform product enhancements and internal processes.
• Assist with any third-party software integration, i.e. cameras used per program, printing operation and hardware, local network and folder sharing etc
• Upkeep certification and adhere to all Information Security Policies

Solutions Architect