Polaris Inc.

Bilingual

• Deliver industry-leading case management and service experiences for Polaris dealers and customers through technical problem resolution
• Manage diagnostic and warranty cases: verify complaint, identify symptoms, analyze/isolate issue, implement fix, test resolution
• Determine root cause, warranty eligibility, component coverage, and labor accuracy for warranty authorization
• Assist dealership technicians with diagnostics via phone and case support
• Make financial and business decisions to enhance brand loyalty
• Provide exceptional customer service and meticulous documentation of interactions
• Conduct flat rate time studies and review warranty flat rate manuals
• Assist in development and review of service manuals, videos, training materials
• Serve as internal SME on vehicle diagnostics for assigned platforms
• Support Owner Connections team with technical explanations and customer coaching

Technical Service Representative – Bilingual, French & English