Claims Analyst
Asurion
Technical Service Representative – Bilingual, French & English
Polaris Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $35 per hour
Job Level
Mid-LevelSenior
About the role
- Deliver industry-leading case management and service experiences for Polaris dealers and customers through technical problem resolution
- Manage diagnostic and warranty cases: verify complaint, identify symptoms, analyze/isolate issue, implement fix, test resolution
- Determine root cause, warranty eligibility, component coverage, and labor accuracy for warranty authorization
- Assist dealership technicians with diagnostics via phone and case support
- Make financial and business decisions to enhance brand loyalty
- Provide exceptional customer service and meticulous documentation of interactions
- Conduct flat rate time studies and review warranty flat rate manuals
- Assist in development and review of service manuals, videos, training materials
- Serve as internal SME on vehicle diagnostics for assigned platforms
- Support Owner Connections team with technical explanations and customer coaching
Requirements
- Bachelor’s degree in engineering or related technical major, or substantial equivalent technical experience
- Deep understanding and experience diagnosing engine mechanical, engine runnability, fuel system, intake and exhaust, suspension, driveline, transmission, electrical, A/C, and other systems
- Vast experience and knowledge of electrical theory and electrical diagnostics using multimeters and other diagnostic tools
- Proficient in Microsoft Office: Word, Excel, SharePoint
- Excellent written and verbal communication skills
- Efficient and accurate typing skills
- Detail-oriented and methodical problem-solving
- Ability to stay composed in high pressure situations
- Teamwork and strong problem-solving skills
- 3-5 years dealer or customer service experience (preferred)
- Powersports industry and Polaris product knowledge (preferred)
