Polaris Inc.

Operations

• Consult with Polaris dealerships to improve their ORV service & parts business
• Utilize data and insights from dealer discussions, customer feedback platforms to identify and implement areas of opportunity
• Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities
• Develop and implement fixed operations strategies and processes to achieve dealer performance objectives
• Establish and promote best practices to improve the completion rates of safety and service bulletins
• Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network
• Stay ahead of industry trends to maintain a competitive edge
• Partner with dealerships to set measurable goals and strategic plans for success

Area Manager, Fixed Operations – Service & Parts

Engineer

• Lead cross-functional efforts to design, develop, and launch innovative powersports products
• Lead engineering project execution from concept through production launch
• Manage technical execution across engineering disciplines to meet performance, cost, and timing targets
• Collaborate with design, manufacturing, sourcing, and quality teams to ensure robust product development
• Develop and manage project timelines, budgets, and technical deliverables
• Drive issue resolution and risk mitigation throughout the development cycle
• Support validation and testing activities, including prototype builds and field evaluations
• Communicate project status and technical decisions to leadership and stakeholders
• Ensure compliance with Polaris engineering standards and regulatory requirements

Project Engineer – Military

Bilingual

• Deliver industry-leading case management and service experiences for Polaris dealers and customers through technical problem resolution
• Manage diagnostic and warranty cases: verify complaint, identify symptoms, analyze/isolate issue, implement fix, test resolution
• Determine root cause, warranty eligibility, component coverage, and labor accuracy for warranty authorization
• Assist dealership technicians with diagnostics via phone and case support
• Make financial and business decisions to enhance brand loyalty
• Provide exceptional customer service and meticulous documentation of interactions
• Conduct flat rate time studies and review warranty flat rate manuals
• Assist in development and review of service manuals, videos, training materials
• Serve as internal SME on vehicle diagnostics for assigned platforms
• Support Owner Connections team with technical explanations and customer coaching

Area Manager, Fixed Operations – Service & Parts

Project Engineer – Military

Technical Service Representative – Bilingual, French & English