Manager, Aftersales – Service & Parts

Polaris Inc.

Fixed Operations Area Manager consulting with Polaris dealerships on optimizing ORV service and parts strategies. Focused on dealership profitability and customer satisfaction through training and operational strategies.

Posted 7/15/2026full-timeSan Diego • Arizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dealership operations and fixed operations strategies, with a focus on enhancing service and parts sales capabilities. Proven ability to lead training sessions and implement best practices to drive customer satisfaction and retention.

Highest-signal resume keywords

Dealership OperationsFixed Operations StrategiesTraining Session LeadershipCustomer Satisfaction ImprovementPowersports Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisService OperationsFinancial Systems KnowledgeCustomer Feedback UtilizationPerformance Objective Development

Soft Skills

CollaborationCommunicationLeadership

Tools & Technologies

Microsoft OfficeMedallia

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

PowersportsMarineAutomotiveService BulletinsCustomer Retention

About the role

Key responsibilities & impact

Consult with Polaris dealerships to improve their ORV service & parts business
Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity
Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities
Develop and implement fixed operations strategies and processes to achieve dealer performance objectives
Establish and promote best practices to improve the completion rates of safety and service bulletins
Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network
Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience
Partner with dealerships to set measurable goals and strategic plans for success

Requirements

What you’ll need

Bachelor’s Degree preferred
3+ years of experience in powersports, marine, or automotive dealer service operations
Strong knowledge of dealership operations and financial systems
Comfortable leading training sessions and classroom-style instruction
Proficiency in Microsoft Office applications
Valid driver’s license and ability to travel approximately 80% of the time
Ability to drive to a major airport for travel as needed

Benefits

Comp & perks

Health insurance
Dental and vision insurance
Life insurance and disability offerings
Generous matching contribution to 401(k)
Profit-sharing plan
Financial wellness education and consultation
Paid time off
Gym & personal training reimbursement
Paid volunteer time off