Pointr

Customer Success Manager

• Lead and mentor the Customer Success team, fostering a collaborative, high-performance culture that consistently delivers value to our clients.
• Build and maintain strong, long-term relationships with key accounts, acting as a trusted advisor and advocate at the executive level.
• Define and implement scalable customer success strategies that drive client satisfaction, retention, and growth across multiple accounts.
• Monitor portfolio health through KPIs, usage analytics, and client feedback, proactively addressing risks and identifying opportunities for expansion.
• Plan and lead quarterly business reviews and strategic planning sessions, ensuring alignment between client objectives and Pointr’s solutions.
• Act as the primary escalation point for complex client issues, driving resolution and maintaining strong client trust.
• Partner closely with Sales, Product, Technical Delivery, and Project Management to ensure seamless delivery of projects and initiatives.
• Leverage technical expertise in SDLC, DevOps, front-end technologies, integration, and automation to advise clients and contribute to product roadmap discussions.

Customer Success Lead

Backend Engineer

• We are looking for a passionate .NET Developer who can/has:
• Proficiency in C# and .NET Core with 4+ years of experience
• Proficiency with ORM, such as Entity Framework, and also modern NoSQL datastores
• Understanding of API development best practices with scalability, security, and RESTful concepts
• Proficiency in designing and architecting scalable and high-performance microservices
• Familiarity with in-memory cache systems such as Redis, Memcached, etc
• Familiarity with web technologies, including HTTP, AJAX, and JavaScript
• Proficiency in version control systems such as GIT, branching, hotfixing, etc
• Good understanding of data structures, algorithms, design patterns, SOLID principles, and object-oriented programming concepts

Customer Success Lead

Senior Backend Developer