Designing, orchestrating, and evolving scalable learning programs that support customers, partners, and internal teams.
Improving the way education is delivered, measuring learning impact, and aligning training initiatives to business and customer outcomes.
Building role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
Driving program adoption and performance by coordinating training delivery.
Ensuring operational excellence and scalability by managing exam and credentialing processes.
Serving as the program owner for initiatives that span customer, partner, and internal learning.
Maintaining visibility into upcoming business priorities and customer needs.

Requirements

5+ years in Learning and Development, Customer Education, Certification Management, Enablement, or Learning Program Management.
Experience planning, delivering, or managing learning programs at scale.
Strong program management skills with demonstrated ability to lead complex, cross‑functional initiatives.
Working knowledge of LMS platforms, assessment tools, and learning technologies.
Ability to analyze learning data, identify trends, and communicate insights.
Excellent written and verbal communication skills across diverse audiences.
Ability to lead through influence in a matrixed environment.
Experience with certification or assessment design methodologies.
Background supporting SaaS products or customer success organizations.
Familiarity with analytics, BI dashboards, or data storytelling practices.
Relevant professional credential (e.g., ATD CPTD, PMP, PMI‑ACP).

Benefits

bonus
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Learning and DevelopmentCustomer EducationCertification ManagementLearning Program ManagementProgram ManagementAssessment Design MethodologiesData AnalysisLearning TechnologiesSaaS ProductsAnalytics

Soft Skills

CommunicationLeadershipInfluenceCross-functional CollaborationOrganizational SkillsAnalytical ThinkingAdaptabilityStakeholder ManagementProblem SolvingTeam Coordination

Certifications

ATD CPTDPMPPMI-ACP