PointClickCare

Principal Program Manager

PointClickCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $158,000 - $176,000 per year

Job Level

Lead

About the role

  • Act as primary client liaison for SDO-governed projects and programs
  • Lead standalone projects and workstreams within multi-year, cross-functional transformation programs
  • Ensure alignment with transformation strategy, portfolio objectives, and program roadmaps
  • Maintain momentum, cohesion, and clear ownership across all workstreams
  • Manage day-to-day operational execution, including task definition and resource allocation
  • Participate in integrated planning rhythms across SDO programs
  • Develop and maintain project plans using PMO methodologies tailored to stakeholder needs
  • Ensure adherence to SDO intake, prioritization, governance, and reporting standards
  • Manage project scope, budget, timelines, and resourcing
  • Drive benefits realization by ensuring scope and solutions align to intended business outcomes
  • Communicate project status, milestones, budget tracking, and risks to executive sponsors and business stakeholders
  • Own escalation and change control processes, ensuring timely resolution
  • Prepare and maintain all project management reports using SDO-standard formats
  • Coordinate with vendors from SOW development through delivery
  • Manage vendor onboarding, accountability to contract, deliverables, and timelines
  • Lead vendor calls and maintains productive vendor relationships
  • Identify, assess, and manage project risks and issues with appropriate urgency
  • Facilitate problem-solving by bringing the right stakeholders together and driving closure
  • Own accountability for decision-making at the appropriate organizational level
  • Foster growth of project management capabilities within the PMO
  • Contribute to the overall goals and objectives of the Project Management Office

Requirements

  • 5–10 years of professional project management experience in complex environments
  • Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
  • Experience working in matrixed organizations with cross‑functional teams and shared accountability
  • Proven experience managing project risks, issues, dependencies, and escalations
  • Strong project planning and execution using PMO best practices and governance standards
  • Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
  • Excellent stakeholder and executive communication skills, including status reporting and escalation management
  • Strong analytical and problem‑solving skills, including basic root cause analysis
  • High attention to detail, organization, and time management
  • Proven experience delivering agile and waterfall projects and programs/initiatives
  • Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
  • Experience gathering, analyzing, and reporting project metrics and dashboards
  • Comfort working in data‑driven environments and interpreting metrics to inform decisions
  • Experience working with AI‑assisted delivery, forecasting, or analytics tools
  • Strong business acumen with the confidence to drive accountability and decision ownership at senior levels.
Benefits
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile project managementwaterfall project managementrisk managementscope managementbudget managementschedule managementresource allocationdata analysisroot cause analysis
Soft Skills
stakeholder communicationexecutive communicationproblem-solvingattention to detailorganizationtime managementdecision-makingcollaborationleadershipaccountability