PointClickCare

Senior Director, Product Management

PointClickCare

full-time

Posted on:

Location Type: Hybrid

Location: Canada

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Salary

💰 CA$213,000 - CA$237,000 per year

Job Level

Senior

About the role

  • Own the Product Vision & Roadmap
  • Define and evangelize a compelling product vision for Senior Living that aligns with company strategy and market opportunity
  • Create and execute a multi-year roadmap, balancing near-term customer needs with long-term platform bets
  • Make decisive prioritization tradeoffs using data, customer insights, and business judgment
  • Deeply Understand the Market
  • Become the internal expert on senior living operators—their workflows, pain points, and business models
  • Maintain a sharp understanding of the competitive landscape, market trends, and regulatory environment
  • Spend meaningful time with customers (in-person and remote) to validate assumptions and uncover opportunities
  • Drive Product Commercialization & GTM
  • Partner with Sales, Marketing, and Customer Success to bring products to market effectively
  • Define value propositions, pricing frameworks, and go-to-market strategies for new products
  • Support sales enablement and serve as a credible voice in customer conversations
  • Build & Lead a High-Performing Team
  • Hire, coach, and mentor product managers—fostering a culture of customer obsession and continuous improvement
  • Be a hands-on leader: clarify priorities, remove roadblocks, and drive accountability
  • Partner closely with Engineering, Design, and other cross-functional leaders to deliver results
  • Influence at the Executive Level
  • Communicate product strategy, progress, and tradeoffs to senior leadership with clarity and confidence
  • Champion the Senior Living opportunity across the organization—building alignment and securing resources
  • Represent PointClickCare externally with customers, partners, and at industry events

Requirements

  • 10+ years in Product Management, with experience in healthcare, SaaS, or senior living technology
  • 3+ years leading product managers, with a track record of hiring, developing, and retaining talent
  • Experience building new products or entering new markets—not just optimizing existing ones
  • Strong customer instincts with a demonstrable track record of delivering products users love
  • Strategic and tactical range—able to set vision AND roll up sleeves to get things done
  • Excellent communication skills—able to influence executives, rally teams, and represent the company externally
  • Comfort with ambiguity—you create clarity, not wait for it.
Benefits
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementProduct VisionRoadmap DevelopmentMarket AnalysisProduct CommercializationGo-to-Market StrategyPricing FrameworksCustomer InsightsData AnalysisSaaS
Soft Skills
LeadershipCommunicationCustomer ObsessionStrategic ThinkingTactical ExecutionTeam BuildingMentoringInfluencingProblem SolvingAdaptability