PointClickCare

Change Manager

PointClickCare

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $82,000 - $91,000 per year

About the role

  • Collaborate with senior change leaders to deliver and refine change management strategies for key initiatives, ensuring alignment with business priorities and timelines.
  • Conduct thorough stakeholder and impact assessments to understand who is affected, what’s changing, and how best to support their transition.
  • Develop and deliver engaging communications, readiness surveys, and training materials that foster understanding and enthusiasm for change.
  • Activate and support change champion networks to amplify communication and drive adoption.
  • Track adoption, feedback, and key performance indicators (KPIs) using readiness assessments and sentiment tracking to ensure our teams are set up for success.
  • Work closely with project and change managers to coordinate workshops, town halls, and learning sessions. Celebrate milestones and measure impact across the organization.
  • Engage with PointClickCare’s change management community and professional networks, contributing to best practices and continuous improvement.

Requirements

  • 3–5 years supporting change or project delivery, ideally in SaaS, healthcare, or technology environments.
  • Familiarity with change management frameworks such as ADKAR, Kotter, CCMP, or similar.
  • Skilled communicator and collaborator, able to simplify complex concepts and engage diverse audiences.
  • Proactive, communicative, and eager to contribute in a team-oriented environment.
  • Knowledge of project management (classic and agile), stakeholder engagement, and social capital.
  • Experience supporting change measures, and preparing materials.
  • Initial or advanced training/certification in change management is a plus Prosci, CCMP
Benefits
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementstakeholder assessmentimpact assessmentreadiness assessmentssentiment trackingproject managementagile methodologytraining material developmentcommunication strategyperformance indicators
Soft Skills
collaborationcommunicationproactivityteam-orientedengagementsimplifying complex conceptsenthusiasm for changecelebrating milestonessupporting transitionfostering understanding
Certifications
ProsciCCMP