Point Source Youth

Operations

• Oversee and continually improve internal operations across teams, ensuring workflows are efficient, equitable, and aligned with organizational priorities.
• Develop and maintain organizational policies, procedures, and Standard Operating Procedures to ensure consistency, compliance, and operational clarity.
• Manage vendor relationships, technology systems, facilities coordination (if applicable), and organizational subscriptions.
• Manage the creation, execution, and ongoing maintenance of all contracts and Memoranda of Understanding (MOUs) with partners and consultants.
• Track and report on operational performance metrics; provide regular updates to senior leadership and the Board.
• Lead organizational risk management processes, including compliance with nonprofit regulations, insurance updates, and annual filings.
• Support cross-departmental projects by ensuring clear timelines, documentation, and communication pathways.
• Track organizational KPIs and operational metrics; provide reports to the Executive team and Board as needed.
• Manage physical office space including lease renewals, equipment needs and utilities.
• Oversee all administrative and home office purchases.
• Support annual audit and tax filings by acting as a liaison between management, the Board, and the outsourced accounting team for all required information and documents.
• Oversee recruitment, hiring, onboarding, and offboarding processes in partnership with supervisors and leadership.
• Maintain accurate and confidential HR records, ensuring compliance with federal, state, and local employment laws.
• Coordinate timesheet review and communication with payroll and benefits providers.
• Support performance management cycles, staff development processes, and implementation of equitable HR practices.
• Respond to basic employee relations concerns and help nurture a healthy, inclusive organizational culture rooted in equity and transparency.
• Assist with benefits administration, including enrollments, eligibility tracking, and liaison with brokers or benefit vendors.
• Ensure ongoing compliance with required staff trainings (e.g., cybersecurity training, sexual harassment training).
• Develop, update and maintain operations and employee manuals.
• Ensure state by state compliance for remote workers in conjunction with payroll company.
• Ensure diversity, equity, and inclusion practices are incorporated throughout all policy, program, and process development.
• Support preparation of the annual organizational budget; track expenses and monitor department spending.
• Submit regular invoices to foundations and external parties as needed.
• Process invoices using Bill.Com; train youth consultants and staff on the platform and provide guides and tools as needed.
• Maintain financial documentation and assist with audit preparation, grant reporting materials, and compliance requirements.
• Collaborate closely with the finance team or external accounting firm to ensure accurate bookkeeping and financial reporting.
• Track restricted and unrestricted funds in partnership with program and finance staff to ensure proper allocation.
• Quarterly, present the organization's budget, encompassing revenue and expense projections, to the board.
• Manage annual filings for state compliance.
• Maintain and organize virtual records and administrative documentation using platforms such as Google Drive, Slack, ADP, and Toggl.
• Engage in internal working groups, strategic planning initiatives, and team culture development activities.
• Provide scheduling support to the VP of Direct Cash Transfers for both internal and external meetings.

Director of Operations