Director of Operations
Point Source Youth
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $110,000 per year
Job Level
Lead
Tech Stack
Cyber Security
About the role
- Oversee and continually improve internal operations across teams, ensuring workflows are efficient, equitable, and aligned with organizational priorities.
- Develop and maintain organizational policies, procedures, and Standard Operating Procedures to ensure consistency, compliance, and operational clarity.
- Manage vendor relationships, technology systems, facilities coordination (if applicable), and organizational subscriptions.
- Manage the creation, execution, and ongoing maintenance of all contracts and Memoranda of Understanding (MOUs) with partners and consultants.
- Track and report on operational performance metrics; provide regular updates to senior leadership and the Board.
- Lead organizational risk management processes, including compliance with nonprofit regulations, insurance updates, and annual filings.
- Support cross-departmental projects by ensuring clear timelines, documentation, and communication pathways.
- Track organizational KPIs and operational metrics; provide reports to the Executive team and Board as needed.
- Manage physical office space including lease renewals, equipment needs and utilities.
- Oversee all administrative and home office purchases.
- Support annual audit and tax filings by acting as a liaison between management, the Board, and the outsourced accounting team for all required information and documents.
- Oversee recruitment, hiring, onboarding, and offboarding processes in partnership with supervisors and leadership.
- Maintain accurate and confidential HR records, ensuring compliance with federal, state, and local employment laws.
- Coordinate timesheet review and communication with payroll and benefits providers.
- Support performance management cycles, staff development processes, and implementation of equitable HR practices.
- Respond to basic employee relations concerns and help nurture a healthy, inclusive organizational culture rooted in equity and transparency.
- Assist with benefits administration, including enrollments, eligibility tracking, and liaison with brokers or benefit vendors.
- Ensure ongoing compliance with required staff trainings (e.g., cybersecurity training, sexual harassment training).
- Develop, update and maintain operations and employee manuals.
- Ensure state by state compliance for remote workers in conjunction with payroll company.
- Ensure diversity, equity, and inclusion practices are incorporated throughout all policy, program, and process development.
- Support preparation of the annual organizational budget; track expenses and monitor department spending.
- Submit regular invoices to foundations and external parties as needed.
- Process invoices using Bill.Com; train youth consultants and staff on the platform and provide guides and tools as needed.
- Maintain financial documentation and assist with audit preparation, grant reporting materials, and compliance requirements.
- Collaborate closely with the finance team or external accounting firm to ensure accurate bookkeeping and financial reporting.
- Track restricted and unrestricted funds in partnership with program and finance staff to ensure proper allocation.
- Quarterly, present the organization's budget, encompassing revenue and expense projections, to the board.
- Manage annual filings for state compliance.
- Maintain and organize virtual records and administrative documentation using platforms such as Google Drive, Slack, ADP, and Toggl.
- Engage in internal working groups, strategic planning initiatives, and team culture development activities.
- Provide scheduling support to the VP of Direct Cash Transfers for both internal and external meetings.
Requirements
- Minimum of 7 years of progressive experience in nonprofit operations, HR administration, finance support, or organizational management.
- Strong understanding of nonprofit operational requirements, financial structures, compliance, and HR best practices.
- Demonstrated experience implementing or improving organizational systems, workflows, and administrative tools.
- Proven ability to manage budgets, track financial data, and coordinate with accounting or financial partners.
- Experience managing HR functions, including onboarding, benefits administration, staff relations, and policy development.
- Exceptional organizational, communication, and interpersonal skills.
- Demonstrated commitment to racial equity, LGBTQIA+ inclusion, and ethical people-centered leadership.
- Ability to travel occasionally for team meetings, conferences, or partner engagements.
- Proven ability to manage confidential information and operate at the highest levels of managing confidential information.
- Excellent project management and organizational skills.
- Ideally experience with BambooHR, Salesforce, Toggl and timetracking, and Bill.com.
- Ability to work 9 AM- 5 PM Eastern Standard Time.
Benefits
- 100% employer-paid health insurance for employee-only medical coverage.
- 75% coverage of monthly medical premium for dependents.
- 100% coverage of dental and vision insurance premiums for all coverage levels.
- Fully funded Healthcare Spending Account equal to the annual deductible.
- 401(k) with 4% annual match.
- Monthly home office and cell phone stipend.
- 15 vacation days.
- 10 sick days.
- Office closures in summer (1 week) and December (2 weeks).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
nonprofit operationsHR administrationfinancial supportorganizational managementbudget managementpolicy developmentcomplianceperformance managementcontract managementrisk management
Soft skills
organizational skillscommunication skillsinterpersonal skillsethical leadershipproject managementcommitment to equityteam collaborationconfidential information managementstaff developmentproblem-solving