Point of Rental Software

Support Specialist – Tier 1

Point of Rental Software

full-time

Posted on:

Location Type: Hybrid

Location: Berkshire • United Kingdom

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Tech Stack

SQL

About the role

  • Providing telephone and email support to external customers
  • Logging, prioritising and acting on calls via CRM system
  • Ensuring timely updates in CRM system
  • Identifying trends and escalating critical issues
  • Documenting software features and business processes

Requirements

  • Business/application support experience
  • Knowledge of SQL server/database admin
  • Experience in 1st Line Support or Server Support role
  • Knowledge of Windows networking troubleshooting
  • Excellent attention to detail
  • Fluent in English and German (desirable)
Benefits
  • Equal Opportunities Policy
  • Proactive ideas for improvement and knowledge base development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdatabase administration1st Line SupportServer SupportWindows networking troubleshooting
Soft Skills
attention to detailcustomer supportcommunication