Point Loma Nazarene University School of Education

Counselor

• Manage all aspects of adult and graduate student recruitment as assigned, including pre-admissions advising, applicant counseling and follow-up
• Direct communication to prospective applicants (e.g., description of programs, admissions procedures, financial aid, etc.)
• Advise applicants on specific program areas, monitor communications with applicants throughout the admissions process
• Counsel walk-ins and take phone inquiries
• Utilize admissions CRM/JRM to track prospective students and the applicant/admissions process
• Recommend prospective students for admission to graduate programs
• Represent graduate programs at recruitment and marketing events
• Develop new recruitment opportunities for adult and graduate programs
• Advise academic leadership regarding admissions policies, trouble shoot issues related to new students and academic areas and make recommendations for improvement in assigned graduate programs
• Train and mentor new graduate enrollment counselors
• Research, analyze, and implement various projects, as assigned
• Coordinate implementation of marketing campaigns utilizing various media outlets
• Partner with administrative staff and Assistant Director of Admissions for processing when necessary
• Other related responsibilities as assigned

Enrollment Counselor

Financial Planning and Analysis

• Support and grow within the Financial Aid team in the Graduate and Professional Studies Student Financial Services office
• Process financial aid to help students’ educational dreams become a reality
• Review, evaluate, and verify federal financial aid applications and all submitted documentation to ensure accuracy and equity
• Perform file verification, packaging, awarding, and revisions of financial aid program funds
• Make recommendations to the Director on financial aid office policies and procedures
• Assist with audits, reconciliations, and federal and state reporting as needed
• Attend seminars, workshops, and conferences to stay current on legislation regarding student financial aid programs
• Work independently and in group settings
• Assist with or present at financial aid information sessions for prospective students, parents, and community groups
• Work closely with GPS One-Stop Financial Counselors, Student Financial Services, Student Success Counselors, and Records to facilitate effective communication and service delivery.

Financial Aid Officer – Graduate and Professional Services

• Providing personalized financial counseling to prospective, current, and returning students, ensuring alignment with their academic and funding plans.
• Acting as the primary point of contact for financial aid, guiding students through applications, verifications, and resolving account discrepancies.
• Managing and analyzing student accounts, including payments, holds, refunds, and collections, while maintaining compliance with federal and institutional policies.
• Collaborating with departments such as Enrollment, Admissions, and Student Success to ensure a seamless student experience.
• Hosting workshops and orientations to educate students on financial literacy, aid programs, and institutional policies.

Enrollment Counselor

Financial Aid Officer – Graduate and Professional Services

Student Financial Counselor