Point Loma Nazarene University School of Education

Content Marketing Manager

• Leading the technical writing for content creation efforts for the university’s website, ensuring clarity, consistency, and engagement
• Collaborating with faculty, staff, and departments to craft content for program pages, department pages, and more
• Using tools like Semrush to measure performance and interests in order to make data-informed recommendations
• Partner with UX designer to develop infographics and visual content that enhance storytelling across webpages
• Leveraging ChatGPT (or similar platforms) to improve content creation workflows and output
• Serving as the execution engine in driving content-focused marketing campaigns and projects from concept to completion
• Managing and mentoring student writers and interns, ensuring high-quality deliverables and growth
• Building and maintaining a scalable content crafting system for ongoing website content updates
• Publishing and optimizing content across PLNU’s main digital communication channels including the websites SEO and GEO efforts as well as advertising platforms
• Leading in the development and execution of resource content strategies with student and outsourced writers

Content Specialist

Full-stack Engineer

• Design, implement, and maintain integrations between enterprise systems
• Support and develop software for platforms like Workday, Canvas LMS, Salesforce, and Raiser’s Edge
• Build cloud-based and on-premise solutions to improve university processes
• Automate tasks using Infrastructure-as-Code tools like AWS CDK or AWS CloudFormation
• Collaborate with security, infrastructure, and systems teams on cloud architecture and automation projects
• Lead and support the rollout of new business process solutions
• Maintain technical documentation for integrations, configurations, and troubleshooting
• Migrate internal tools and workflows to modern cloud/serverless frameworks (e.g., AWS Lambda)
• Provide Tier 3 technical support and contribute to multi-phase project planning
• Stay current with emerging technologies and best practices in development and DevOps
• Participate in a rotating on-call schedule for after-hours system support
• Configure business processes, maintain system security, and provide software support and development for key administrative platforms such as Workday, Canvas LMS, Salesforce, and Raiser’s Edge.

Software Engineer

Financial Planning and Analysis

• Assist students with general questions related to financial aid, billing, and payment options
• Support student appointment prep and provide entry-level appointment coverage as needed
• Manage incoming inquiries via phone and shared inbox, in collaboration with student workers
• Help coordinate outgoing communications through email, text, and the myPLNU portal
• Maintain digital content, forms, and documentation on the SFS website and student platform

Student Financials Assistant

Counselor

• Manage all aspects of ADC student recruitment including lead/inquiry development, lead/inquiry handling, pre-admissions advising, transcript evaluations, applicant counseling, acceptance processing and enrollment with proactive, timely follow-up with the prospective student at every stage.
• Follow-up with prospective students through in-person meetings, phone conversations, Zoom, voicemail, texting and email until the enrollment process is complete and the student has started classes.
• Evaluate applications for admission according to program criteria.
• Maintain consistent records and current status reports for each prospective student, using established resources and guidelines including the admissions CRM to track prospective students through the application and admissions processes.
• Oversee the planning, coordinating, communication and/or execution of student-focused events and presentations at assigned community college campuses or other locations, including: information sessions, classroom visits, community college events, and outreach events to promote PLNU programs.
• Maintain relationships with the deans, faculty members and upper administration at the community colleges.
• Serve as a liaison and ambassador between the community college campuses and PLNU to further the mission and brand of PLNU.
• Schedule classrooms and work with community college staff on logistics (such as key distribution) for the time and day classes will be meeting at the community college and support PLNU faculty with classroom logistics as needed.
• Provide updates on a regular basis to supervisor and other members of the enrollment leadership team on the status of applicants, status of recruiting efforts, and semester forecasting.
• Work occasional evenings and weekends as needed for participation in events or other projects.
• Other related responsibilities as assigned.

Content Specialist

Software Engineer

Student Financials Assistant

Admissions Counselor – Accelerated Undergraduate