Student Financial Counselor

Point Loma Nazarene University School of Education

One-Stop Student Financial Counselor at PLNU guiding students through financial aid processes and account management. Delivering exceptional service in a hybrid work environment at a Christian university.

Posted 6/10/2026full-timeSan Diego • California • 🇺🇸 United StatesEntry Level💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Guiding students through financial planning, account management, and financial aid processes while delivering exceptional service
Acting as the primary point of contact for financial aid, guiding students through applications, verifications, and resolving account discrepancies
Managing and analyzing student accounts, including payments, holds, refunds, and collections, while maintaining compliance with federal and institutional policies
Collaborating with departments such as Enrollment, Admissions, and Student Success to ensure a seamless student experience
Hosting workshops and orientations to educate students on financial literacy, aid programs, and institutional policies

Requirements

What you’ll need

Bachelor’s degree and 2+ years of office and customer service experience, preferably in education
Strong working knowledge of Title IV Federal Student Aid programs and financial aid regulations
Exceptional communication and problem-solving skills, with a proven ability to manage sensitive situations tactfully
Proficiency in systems like PowerFAIDS, Workday, or similar student information systems
Detail-oriented, self-motivated, and able to effectively manage multiple priorities with tight deadlines

Benefits

Comp & perks

health, dental, tuition benefits for employees and dependents
competitive retirement matching
vacation and sick time
15 paid holidays per year
opportunities to engage with our community including staff chapel and a robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial planningaccount managementfinancial aid processesstudent account analysiscompliance managementproblem-solvingcustomer service

Soft Skills

communicationtactfulnessdetail-orientedself-motivatedtime management

Certifications

Bachelor's degree