Point Health

Customer Support

• As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers
• Handling inbound calls and following up with warm leads to educate them on treatment options
• Answer inbound calls from prospective new patients and assess their needs
• Answer general questions regarding treatment options
• Make outbound calls to incoming leads to educate them about possible treatments
• Register and schedule new patients; send appropriate materials prior to appointments
• Reschedule, cancel, and confirm appointments as needed
• Provide excellent, timely customer service
• Maintain operations by following established policies and procedures
• Help track the effectiveness of new marketing initiatives
• Contribute creative ideas to optimize marketing strategies
• Perform other related duties as assigned

Customer Service Representative

Accounts Payable

• Review, verify, code, and process vendor invoices for payment.
• Reconcile vendor statements and resolve invoice or balance discrepancies.
• Obtain missing invoices and supporting documentation.
• Maintain vendor records, including obtaining W-9s.
• Download and prepare corporate credit card transactions for import into Sage Intacct.
• Code credit card charges and obtain supporting receipts.
• Assist with month-end close activities, including accruals.
• Perform other related duties as assigned.

Customer Service Representative

Accounts Payable Specialist I