Customer Service Representative

Point Health

Customer Service Representative scheduling new patients for affiliated pain clinics and surgery centers. Handling calls and educating patients on treatment options in a remote setting.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient scheduling and inquiries in a healthcare setting. Proficient in maintaining patient confidentiality and familiar with medical terminology and office ethics.

Highest-signal resume keywords

Customer Service SkillsPatient SchedulingHealthcare Facility ExperienceVerbal And Written CommunicationMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingCustomer InteractionMedical TerminologyAttention To DetailOffice Ethics

Soft Skills

Interpersonal SkillsService-Oriented ApproachOrganization Skills

Tools & Technologies

Microsoft Office SuiteComputer Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact CenterHealthcarePatient ConfidentialityMarketing Strategies

About the role

Key responsibilities & impact

As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers
Handling inbound calls and following up with warm leads to educate them on treatment options
Answer inbound calls from prospective new patients and assess their needs
Answer general questions regarding treatment options
Make outbound calls to incoming leads to educate them about possible treatments
Register and schedule new patients; send appropriate materials prior to appointments
Reschedule, cancel, and confirm appointments as needed
Provide excellent, timely customer service
Maintain operations by following established policies and procedures
Help track the effectiveness of new marketing initiatives
Contribute creative ideas to optimize marketing strategies
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or GED required
1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
Previous healthcare facility and contact center experience preferred
Excellent verbal and written communication
Strong interpersonal and customer service skills
Service-oriented approach to resolving customer concerns
Excellent organization and attention to detail
Comfortable learning new software and computer systems
Understanding of patient confidentiality requirements
Familiarity with medical terminology and office ethics
Proficiency with Microsoft Office Suite or related software

Benefits

Comp & perks

Fully remote position with a remote stipend
Consistent Monday-Friday daytime schedule
Warm leads only, no cold calling
Meaningful work connecting patients to care
Growth and continuing education support
Comprehensive benefits package