Poetic

Customer Support

• Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.
• Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders.
• Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.
• Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client.
• Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.

Hosting and Support Specialist