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Hosting and Support Specialist
PoeticWebsite support specialist focused on customer support and website template creation. Collaborating with teams to enhance quality and customer satisfaction through innovative solutions.
About the role
Key responsibilities & impact- Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.
- Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders.
- Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.
- Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client.
- Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.
Requirements
What you’ll need- Prior experience with website content management systems, a plus but not required.
- A keen eye for detail, ensuring every project reflects our commitment to excellence.
- A genuine eagerness to learn and expand one's skill set.
- Exceptional time management abilities, juggling tasks and prioritizing effectively.
- A natural inclination towards customer service, always putting our client's needs first.
- The ability to adapt and grow within a dynamic and fast-paced environment.
Benefits
Comp & perks- Competitive salary
- Comprehensive training and support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
website content management systemsquality assuranceticketing system
Soft Skills
customer servicetime managementattention to detailadaptabilitycommunicationcollaborationproblem-solvingeagerness to learn