Pod Health

Certified Phlebotomist, Bilingual – Spanish or Chinese

Pod Health

full-time

Posted on:

Location Type: Office

Location: New York City • New York • United States

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Salary

💰 $24 - $26 per hour

About the role

  • Collaborate with a team of nurses and nurse practitioners to remotely monitor patients' vital signs through dashboards for a remote monitoring program.
  • Measure and record blood pressure, temperature, pulse, and respiration.
  • Support doctors or nurses during exams.
  • Perform blood draws safely and efficiently using proper techniques.
  • Label, store, and transport blood and other lab specimens correctly.
  • Follow strict protocols for hygiene, PPE use, and sharps disposal.
  • Ensure phlebotomy tools and lab equipment are clean and functioning properly.
  • Address alerts on the dashboard and promptly communicate with patients as needed.
  • Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
  • Provide support with front desk coverage and administrative tasks as needed.
  • Remind patients to take required measurements and accurately document the results in patient charts.
  • Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
  • Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
  • Manage incoming calls from patients, providing compassionate support, answering inquiries, and offering assistance.
  • Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
  • Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
  • Use EMR systems, specifically AdvancedMD, to input and manage patient data and information.
  • Verify patient insurance coverage and obtain prior authorizations as required.
  • Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
  • Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.

Requirements

  • High School Diploma or GED
  • Bilingual Fluency in Spanish or Chinese
  • 1-2 years of relevant experience in a healthcare setting
  • Phlebotomist Certification required
  • Medical Assistant experience required
  • Proficiency in using EMR systems, experience in AdvancedMD a plus
  • Strong grasp of patient care procedures and medical terminology
  • Excellent interpersonal skills to effectively interact with patients and healthcare professionals
  • Strong organizational skills to manage patient records and appointment scheduling
  • Exceptional customer service skills to provide empathetic and supportive patient interactions.
Benefits
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  • Professional development opportunities
  • Mission-driven work in an innovative healthcare space
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
phlebotomyblood drawsdata entrypatient care proceduresmedical terminologyvital sign measurementEMR systemsAdvancedMDSalesforce
Soft Skills
communication skillsempathycustomer serviceorganizational skillsinterpersonal skills
Certifications
Phlebotomist Certification