Pod Health

Bilingual

• The Registered Nurse (RN) will play a pivotal role in supporting the Nurse Practitioners in delivering high-quality healthcare services.
• This role focuses on reviewing and administering care plans for RPM, CHI, and CCM services, ensuring seamless coordination and optimal patient outcomes.
• The RN will conduct telehealth visits, enhance care plans for existing patients, and ensure all encounters advance patient care while meeting productivity benchmarks for billable time.
• In addition, the RN will assist the NP team in carrying out their key responsibilities, fostering a collaborative and efficient care environment.
• Collaborate with NPs to develop and oversee comprehensive care plans for patients with chronic conditions.

Registered Nurse, Bilingual: Mandarin, Spanish

• Travel to various POD Health and True Care offices across the five boroughs of New York, Westchester, and other designated locations, providing support for employee physicals, screenings, wellness checks, flu, and other vaccinations.
• Assist in the setup and smooth operation of pop-up wellness clinics.
• Greet and register patients.
• Fulfill clerical responsibilities, including verifying insurance eligibility, obtaining diagnostic reports, updating patient demographics, and ensuring all incoming/outgoing referrals are booked and addressed accordingly.
• Answer phones, respond to inquiries, and triage calls to the appropriate personnel.
• Check all incoming faxes and distribute accordingly.
• Make courtesy calls and appointment confirmations and referrals for POD Health, True Care or for office/Urgent Care patients.
• Reschedule no-show appointments and input patient data into the EMR system.
• Fulfill patient care responsibilities, including taking vital signs, updating patient history, collecting blood, urine, and stool specimens, and assisting providers/Nurse Practitioners (NPs) in the exam room.
• Assist and support Nurse Practitioners (NPs) or other providers in patient care, exams, and procedures as needed.
• Be responsible for learning the use of all current and future equipment used for patient assessment and diagnosing.
• Check expiration dates on materials and medications, discarding expired items.
• Complete weekly and monthly inventory for all supplies, medical and office.

Mobile Medical Assistant, Phlebotomist – Bilingual: Spanish

• Collaborate with a team of nurses and nurse practitioners to remotely monitor patients' vital signs through dashboards for a remote monitoring program.
• Measure and record blood pressure, temperature, pulse, and respiration.
• Support doctors or nurses during exams.
• Perform blood draws safely and efficiently using proper techniques.
• Label, store, and transport blood and other lab specimens correctly.
• Follow strict protocols for hygiene, PPE use, and sharps disposal.
• Ensure phlebotomy tools and lab equipment are clean and functioning properly.
• Address alerts on the dashboard and promptly communicate with patients as needed.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
• Provide support with front desk coverage and administrative tasks as needed.
• Remind patients to take required measurements and accurately document the results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming calls from patients, providing compassionate support, answering inquiries, and offering assistance.
• Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Use EMR systems, specifically AdvancedMD, to input and manage patient data and information.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.

Registered Nurse, Bilingual: Mandarin, Spanish

Mobile Medical Assistant, Phlebotomist – Bilingual: Spanish

Certified Phlebotomist, Bilingual – Spanish or Chinese