Pod Health

Bilingual

• Collaborate with a team of nurses and nurse practitioners to remotely monitor patients' vital signs through dashboards for a remote monitoring program.
• Measure and record blood pressure, temperature, pulse, and respiration.
• Support doctors or nurses during exams.
• Perform blood draws safely and efficiently using proper techniques.
• Label, store, and transport blood and other lab specimens correctly.
• Follow strict protocols for hygiene, PPE use, and sharps disposal.
• Ensure phlebotomy tools and lab equipment are clean and functioning properly.
• Address alerts on the dashboard and promptly communicate with patients as needed.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
• Provide support with front desk coverage and administrative tasks as needed.
• Remind patients to take required measurements and accurately document the results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming calls from patients, providing compassionate support, answering inquiries, and offering assistance.
• Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Use EMR systems, specifically AdvancedMD, to input and manage patient data and information.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.

Certified Phlebotomist, Bilingual – Spanish or Chinese