Pod Health

Bilingual

• Assist patients in enrolling in RPM, CCM, and CHI programs, providing clear guidance throughout the process.
• Schedule and manage patient appointments, including enrollments, escalations, follow-ups, and healthcare visits such as M11q and DOH-type appointments.
• Collaborate with healthcare teams to ensure seamless coordination and delivery of care across RPM, CCM, and CHI programs.
• Ensure accurate and timely data entry into EMR systems (e.g., AdvancedMD) and other platforms, ensuring compliance with HIPAA regulations.
• Monitor and manage patient referrals, leads, and opportunities in Salesforce, maintaining accuracy and following up as needed.
• Address patient inquiries and escalate concerns related to RPM, CCM, and CHI services to appropriate healthcare professionals.
• Proactively follow up with patients to ensure engagement with their care plans, maintaining regular communication with patients, caregivers, and providers.
• Conduct insurance eligibility checks via platforms such as e-PACES, verifying coverage for RPM, CCM, and CHI services.
• Enhance provider efficiency by performing pre-appointment cross-checks in ChronicCareIQ (CCIQ) and HHA Exchange, ensuring patient charts are verified, updated, or entered accurately.
• Maintain effective, professional communication with patients and team members through phone, email, and other correspondence, fostering a supportive and welcoming patient experience.
• Oversee device ordering and setup for RPM, ensuring patients receive and understand how to use their devices for effective monitoring.

Care Navigator, Bilingual: Spanish