Participate in analyzing business requirements and production specifications for changes made to technology applications
Formulate and define the system scope and objectives, based on user needs and business processes
Direct business process improvement projects for internal business groups, aiming to improve business results
Identify and document all system constraints, implications, and consequences of various proposed system changes
Provide recommendations for addressing and resolving business issues, for a specific business group

Requirements

Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
Experience with Salesforce configuration and light development
Ability to translate business requirements into technical stories
Proven experience working directly with business partners
Comfortable leading and facilitating meetings
Strong communication skills with both technical and non-technical audiences
Experience mentoring or supporting Business Analysts
Ability to balance multiple priorities while maintaining attention to detail
2+ years of relevant professional experience
Bachelor's degree or a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce Sales CloudSalesforce Service CloudSalesforce configurationlight developmentbusiness requirements analysissystem scope definitionbusiness process improvementtechnical story translationsystem documentationbusiness issue resolution

Soft Skills

leadershipfacilitationcommunicationmentoringattention to detailmulti-priority managementcollaborationproblem-solvinginterpersonal skillsorganizational skills

Certifications

Bachelor's degreejob specific certification