Process Improvement Consultant – Retail Bank Operations
PNC
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $68,000 - $119,600 per year
About the role
- Consults with line of business to evaluate and oversee an organization's operations or technology processes.
- Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
- Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects.
- Develops and presents business case to approval committees.
- Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
- Uses broad knowledge to facilitate the redesign of organizational processes.
- Creates solutions that optimize process quality, efficiency, and cost.
- May lead efforts to improve the quality and/or minimize process cost.
- Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
- Prepares and may present recommendations to governance committees for approval.
- Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
- Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output.
- Mentors individuals and teams to build capabilities.
- Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
Requirements
- Background in Process Improvement
- Experience and comfortability working with long-term projects
- Ability to independently make decisions and validate conclusions
- Working knowledge of programming logic
- Effective communication across all levels of an organization
- Industrial engineering degree is preferred but not required
- Six Sigma experience is a plus (green belt/ black belt)
- 3+ years of relevant / direct industry experience
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementdata analysisprocess modelingcost-benefit analysisprogramming logicrisk management
Soft Skills
effective communicationdecision makingmentoringrelationship building
Certifications
Six Sigma Green BeltSix Sigma Black Belt