Operations Manager
PNC
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • United States
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Salary
💰 $51,750 - $98,900 per year
About the role
- Oversees daily CAM operations to ensure timely, accurate loan coding reviews, validations, and Quality Control (QC) activities
- Ensures consistent adherence to QC processes (initial review, peer QC, rework, and escalation)
- Partner with Operations Supervisors to manage staffing coverage during peak periods
- Monitor rework trends to reduce repeat errors and mitigate risk
- Serve as process owner for CAM procedures such as the Loan Coding Definitions Guide (LCDG)
- Collaborate with QC partners to maintain current job aids and study guides
- Communicate underwriting and CDP issues to appropriate partners
- Provide clear, timely updates to leadership on performance, risk, capacity, and training progress
Requirements
- Typically 5+ years of related experience
- At least 2 years of previous supervisory experience
- Related experience or product knowledge to accomplish primary duties
- High energy environment that thrives on innovation and ingenuity
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan codingquality controlprocess managementrisk mitigationperformance monitoringstaffing managementerror reductiontraining developmentvalidationpeer review
Soft Skills
communicationleadershipcollaborationproblem-solvinginnovationadaptabilityorganizational skillstime managementteam managementinterpersonal skills