Product Manager II – Business Credit Card
PNC
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Missouri • North Carolina • United States
Visit company websiteExplore more
Salary
💰 $55,000 - $113,850 per year
About the role
- responsible for improving and evolving the end‑to‑end customer experience for small and mid‑sized business credit card products
- focuses on reviewing customer journeys across servicing and ongoing usage to identify friction points
- define opportunities and deliver meaningful improvements
- partners closely with technology teams, product owners, operations, marketing, and other cross‑functional stakeholders
- translates customer needs and business objectives into prioritized product enhancements
- manages the development, production, roll-out, pricing or promotion of less complex products or initiatives
- monitors and analyzes business results of recently introduced or existing products
- coordinates reporting and may recommend modifications to improve results
Requirements
- 3+ years of relevant / direct industry experience
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Ability to leverage customer information into customized solutions
- Assessing and effectively managing all of the risks associated with business objectives and activities
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer experience improvementcross-functional collaborationcustomer journey analysisrisk managementproduct enhancement prioritizationbusiness results analysissolution customizationstakeholder engagementcommunicationproblem-solving