PNC

Relationship Manager I – Business Banking

PNC

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $55,000 - $127,400 per year

About the role

  • The Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets.
  • This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.
  • This role is responsible for growing share of wallet with existing clients.
  • Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
  • Provides ideas and insights based on understanding of the client’s needs and their financial well-being while focusing on increasing client engagement and loyalty.
  • Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.
  • Coordinates the implementation and documentation of non-credit products and services.
  • Leverages knowledge of the industry and market to prioritize efforts.
  • Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
  • Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
  • Collaborates with Virtual RM team to share best practices and opportunities.
  • Leverages Small Business sales development partners to engage in effective client outreach.
  • Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
  • Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.
  • Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

Requirements

  • Book Of Business
  • Client Outreach
  • Cold Calling
  • Content Development
  • Credit Products
  • Credit Training
  • Customer Engagement
  • Customer Loyalty
  • Customer Solutions
  • Identifying Sales Opportunities
  • Sales
  • Small Businesses
  • Business Acumen
  • Client Relationship Management
  • Customer Experience Management.
  • Decision Making and Critical Thinking
  • Effective Communications
  • Managing Multiple Priorities
  • Selling.
  • Tech Savvy
  • 3+ years of relevant / direct industry experience
  • Roles at this level typically require a university / college degree
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Credit ProductsFinancial AnalysisSalesCustomer SolutionsContent DevelopmentIdentifying Sales OpportunitiesCold CallingClient Relationship ManagementCustomer Experience ManagementRisk Management
Soft Skills
Effective CommunicationsDecision MakingCritical ThinkingManaging Multiple PrioritiesBusiness AcumenCustomer EngagementCustomer LoyaltyClient OutreachSellingTech Savvy
Certifications
Job Specific CertificationCredit Training