PNC

Lead Product Manager – Strategic Partnerships Delivery

PNC

full-time

Posted on:

Location Type: Office

Location: Wilmington • Pennsylvania • United States

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Job Level

Senior

About the role

  • Own strategic relationships with key technology vendors, ensuring ongoing alignment between PNC priorities and vendor delivery, investment, and roadmap planning.
  • Serve as the central bridge between internal data, product owners, journey owners, architecture, and engineering teams with strategic technology partners and vendors to align priorities, dependencies, and sequencing—and translate those internal needs into vendor ready requirements and expectations.
  • Translate credit card business strategy into adoption roadmaps that connect data capabilities, digital enablement, vendor delivered solutions, and customer journeys.
  • Ensure vendor teams correctly understand business, technical, and architectural requirements and incorporate those requirements into their own roadmaps, delivery plans, and solution designs.
  • Govern vendor led discovery, solution design, and architectural sessions by ensuring that appropriate internal subject matter experts (SMEs) are engaged and that outputs reflect business and architectural intent.
  • Oversee and manage vendor contractual commitments, including SLAs, KPIs, change requests, and adherence to agreed commercial and service terms.
  • Act as the primary owner for vendor delivery escalations, driving resolution through structured problem solving, clear accountability, and cross functional coordination.
  • Track and govern project intake, delivery commitments, and change requests, ensuring impacts to scope, cost, timelines, and dependencies are clearly understood and managed.
  • Analyze and validate vendor billing and invoices, ensuring charges align to contracts, delivered services, and approved consumption models, and identifying opportunities to improve cost efficiency.
  • Ensure vendor solutions align with enterprise architecture standards, data governance, security, regulatory, and risk requirements, working closely with lines of defense and risk partners as appropriate.
  • Communicate vendor performance, risks, financials, dependencies, and business value realization to senior stakeholders and leadership in a clear, outcome focused manner.
  • Provide oversight to ensure legacy coexistence and phased adoption are effectively managed as part of broader modernization and transformation initiatives.

Requirements

  • Proven experience managing strategic technology vendor relationships in complex, regulated environments such as credit cards, retail lending, or broader financial services.
  • Strong ability to translate business strategy and architectural intent into clear, actionable expectations for external partners.
  • Deep understanding of technology delivery models, vendor contracts, SLAs, and financial governance.
  • Demonstrated success leading through influence across product, technology, data, architecture, sourcing, finance, and risk teams.
  • Highly structured and analytical, with strong problem solving, communication, and stakeholder management skills.
  • Comfortable operating in environments with significant ambiguity, competing priorities, and high visibility.
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementcontract managementfinancial governanceproject managementdata governancesolution designarchitectural requirementsproblem solvingstakeholder managementdigital enablement
Soft Skills
communicationanalytical thinkinginfluencecross functional coordinationstructured thinkingadaptabilityleadershipstrategic thinkingrelationship managementnegotiation