PNC

Senior Operations Specialist

PNC

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Illinois • United States

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Salary

💰 $37,440 - $82,550 per year

Job Level

Senior

About the role

  • Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.
  • May have specific responsibility for one or multiple specialized products or functional areas.
  • Identifies and addresses exceptions.
  • Serves as a point of escalation for complex transactions.
  • Partners internally with service partners to route calls, documents or other action items to complete transactions.
  • Interacts with external customers to complete transactions.
  • Ensures the appropriate materials and documentation are available to complete transactions.
  • Provides consultation and advice to internal and external customers.
  • Reviews existing processes, recommends improvements and drives implementation.
  • Serves as a subject matter resource for process improvement projects.
  • Trains and onboards new hires.
  • Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
  • Participates in risk mitigation activities.

Requirements

  • Demonstrated ability to develop expertise in products and activities within scope.
  • Ability to communicate effectively and professionally with traders, salespeople and counterparties/clients.
  • Dedicated to not only meeting, but also exceeding the expectations and requirements of internal and external customers.
  • Highly accurate and detail oriented.
  • Organized and able to perform very well in a high volume, deadline-driven trading environment.
  • Working knowledge of systems and automated processes including trading systems, spreadsheets and word processing applications.
  • Ability to work independently as well as in a team environment.
  • Consistently proactive and focused on providing value-added service.
  • Strong problem solving skills.
  • Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transaction processingrisk mitigationprocess improvementdocumentation reviewcompliance verificationproduct expertiseautomated processestrading systemsspreadsheetsword processing
Soft Skills
effective communicationcustomer servicedetail orientedorganizational skillsteamworkproactiveproblem solvingtraining and onboardingconsultationescalation management