Licensed Customer Service Representative
PNC
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $30,992 - $71,500 per year
About the role
- Performs advanced customer service activities and initiatives for specialized products and services
- Supports a complex dedicated suite of products/services, serves a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers
- Delivers CARES model to customers and service partners
- Investigates and responds to customer inquiries regarding complex products, services and issues via all channels
- Resolves customer service inquiries and issues, recommends appropriate solutions, resolves the most complex or reoccurring issues
- Maintains high levels of customer satisfaction consistent with PNC's core values
Requirements
- 3+ years experience
- Associates or equivalent degree
- FINRA Series 7 and 63 (or 66) required
- advanced customer service activities and initiatives for specialized products and services
- problem resolution across multiple channels for customers
- maintains high levels of customer satisfaction
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
advanced customer serviceproblem resolutioncustomer satisfaction
Certifications
FINRA Series 7FINRA Series 63FINRA Series 66