Pmweb

Project Manager

• Esta é uma oportunidade para a área de Gestão de Projetos da Pmweb, que atende clientes de diversos segmentos, como varejo, companhias aéreas, empresas financeiras e de gastronomia!A pessoa candidata que estamos selecionando será a ponte entre o negócio, o time técnico e operacional. Será orientada a analisar requisitos de negócio e posteriormente o levantamento de requisitos técnicos para a execução dessas demandas em projetos do cliente.

Analista de Projetos

• The successful candidate will act as the bridge between the business, technical, and operations teams
• Analyze business requirements and gather technical requirements for executing client project requests
• Manage project requests related to system implementations and digital marketing
• Mediate between clients, internal teams, and support areas, ensuring all parties work and produce toward the objectives established by management
• Support the development of digital marketing solutions and identify problems and their root causes

Mid-level Project Analyst

Customer Success Manager

• Opportunity Identification: Detect new needs and expand clients' service portfolios.
• Proactive Communication: Maintain daily contact with clients, participating in meetings and interacting via email and WhatsApp.
• Strategic Relationship Management: Build close relationships with clients, understanding their needs and delivering exceptional service.
• Platform Adoption: Increase usage of Pmweb's platforms and products, driving client engagement and satisfaction.
• Workshop Facilitation: Design and deliver workshops to train clients on the effective use of available tools.
• Project Management: Participate in special projects assigned by management and collaborate with operational teams.
• Metrics Monitoring: Track client metrics daily to ensure strategies are optimized.
• Impactful Reporting: Develop and present weekly and monthly reports with insights on performance and service consumption.
• CRM Strategy Development and Execution: Focus on optimizing campaign segmentation and personalization using methodologies such as RFV and LTV.
• Control Group Implementation: Measure the effectiveness of marketing campaigns to ensure efficient resource allocation.
• LTV Analyses: Identify valuable customers and propose actions to maximize return on relationship.
• Multichannel Campaign Development: Create campaigns aligned with customer needs and behaviors using segmentation data.
• CRM KPI Monitoring: Analyze retention, churn, and engagement rates, recommending continuous improvements.
• Collaboration with Internal Teams: Work with marketing, data, and BI teams to ensure CRM strategies align with business objectives.
• Detailed Performance Reporting: Provide insights into customer behavior and campaign effectiveness.

Senior CRM Analyst

Analyst

• Criar layouts para peças de comunicação digital dos clientes atendidos pela empresa que estejam alinhadas às estratégias e posicionamento dos mesmos;
• Capacidade de fazer vídeos;
• Criação de e-mails marketing;
• Desenvolvimento de identidades e estratégias para campanhas digitais, assim como banners e posts de redes sociais e materiais para eventos;
• Realizar a comunicação entre as áreas demandantes e a Criação;
• Familiariadade e inquietude para trabalhar com AI.

Analista de Criação Pleno

Customer Support

• Daily contact with clients, participating in team and client meetings alongside the Customer Success Analyst;
• Support in updating metrics such as Platform Adoption level, Lifecycle, and Customer Perception;
• Support in preparing and presenting weekly and/or monthly reports;
• Assist in developing consumption management status reports;
• Involvement in special projects assigned by management;
• Daily update of the time-tracking report on the intranet;
• Opening and closing tickets;
• Support for operational teams;
• Assist the Customer Success Analyst with daily monitoring of metrics for the clients in their portfolio.

Customer Success Intern

Software Engineer

• Ensure the quality of deliverables
• Manage the team's backlog of requests
• Manage time tracking
• Participate in recruitment and selection processes
• Manage client portfolios
• Support the definition of Statements of Work (SOW) and new contracts
• Solve complex problems
• Learn new technologies
• Work as part of a team

Solutions Engineering Coordinator

QA Engineer

• Interface com as equipes de Produto, Engenharia e UX para compreender as regras de negócio.
• Realizar testes funcionais, de regressão e validações de fluxos críticos.
• Desenvolver e manter scripts de automação.
• Elaborar casos de teste, planos de teste e documentar processos.
• Utilizar ferramentas de IA para criar massas de dados e scripts de automação.

Analista de Testes Júnior

Sales

• Desenvolver e construir automações e campanhas de marketing dos nossos clientes e implementá-las usando as principais plataformas de CRM do mercado;
• Transformar HTMLs estáticos em HTMLs altamente personalizados, onde o resultado será renderizado de acordo com quem está recebendo;
• Otimizar campanhas e jornadas, por meio de recursos técnicos e estratégicos;
• Construir segmentações usando SQL, combinado com recursos nativos das principais plataformas de CRM do mercado;
• Integrar dados de landing pages e forms com as plataformas, e usar esses dados para disparar as campanhas.