Pmweb

Customer Success Manager

• Support the creation and deployment of email, push and SMS campaigns on Campaign Management platforms;
• Assist in designing solutions for clients’ marketing campaigns;
• Help create audience segmentations using SQL or native features of Campaign Management platforms;
• Convert static HTML into highly personalized HTML templates that render dynamically based on the recipient;
• Assist with integrating landing page and form data into platforms and using that data to trigger campaigns.

CRM Developer Intern – Digital Campaigns

Data Analyst

• Support monitoring of performance and delivery metrics for communication channels (Email, Push, WhatsApp).
• Assist in analyzing CRM campaign metrics to understand the correlation between deliverability and customer engagement.
• Learn to use deliverability monitoring tools and CRM platforms.
• Participate in initial investigations of delivery issues across different channels.
• Attend team meetings to understand how deliverability affects clients' business strategy and demonstrate curiosity about how AI can optimize communications and processes.

Deliverability Intern, Data Analytics

• This professional will work on projects with automated processes, focusing on delivering relevant information at the right time through technology for large volumes of data.
• Will participate in defining processes and systems, gathering requirements, and will perform analysis and development independently or together with the team.
• Will implement and maintain ETL processes, building deliverables focused on the business/solution with quality and high technical performance.
• Will work with Marketing platforms and Customer Data Platforms (CDPs).

Data Analyst, Mid-level

Salesforce Developer

• Administer core Salesforce platforms (Sales Cloud, Service Cloud, and others), including creation of objects, fields, flows, rules, page layouts, dashboards, and permissions.
• Develop customizations using Apex, triggers, classes, Batch Apex, schedulable Apex, REST/SOAP, and Lightning Web Components.
• Implement and maintain integrations between Salesforce and other internal and external systems.
• Participate in requirements gathering with the business and translate them into technical specifications.
• Ensure governance and health of the client's Salesforce org (security, performance, access controls, usage limits, versioning).
• Support internal and client teams with training and workshops to disseminate knowledge about the platforms.
• Perform testing, create technical documentation, and provide deployment support.

Salesforce Developer, Administrator

Analyst

• Create layouts for clients' digital communication materials that align with their strategies and brand positioning;
• Ability to produce videos;
• Create email marketing campaigns;
• Develop identities and strategies for digital campaigns, as well as banners, social media posts, and event materials;
• Facilitate communication between requesting departments and the Creative team;
• Familiarity with and eagerness to work with AI.

Creative Analyst, Mid-level

• Opportunity Identification: Detect new client needs and expand their service portfolios.
• Proactive Communication: Maintain daily contact with clients, participate in meetings and communicate via email and WhatsApp.
• Strategic Relationship Management: Build close client relationships by understanding their needs and delivering exceptional service.
• Platform Adoption: Increase utilization of Pmweb platforms and products to drive client engagement and satisfaction.
• Workshop Facilitation: Design and deliver workshops to train clients on effective use of available tools.
• Project Management: Participate in special projects assigned by management and collaborate with operational teams.
• Metrics Monitoring: Track client metrics daily to ensure strategies are optimized.
• Impactful Reporting: Prepare and present weekly and monthly reports with insights on performance and service usage.
• CRM Strategy Development and Execution: Focus on optimizing segmentation and personalization of campaigns using methodologies such as RFM and LTV.
• Control Group Implementation: Measure marketing campaign effectiveness to ensure efficient resource allocation.
• LTV Analysis: Identify high-value customers and propose actions to maximize return on relationship.
• Multichannel Campaign Development: Create campaigns aligned with customer needs and behaviors using segmentation data.
• CRM KPI Monitoring: Analyze retention, churn and engagement rates and recommend continuous improvements.
• Cross-functional Collaboration: Work with marketing, data and BI teams to align CRM strategies with business objectives.
• Detailed Performance Reporting: Provide insights into customer behavior and campaign effectiveness.

CRM Analyst – Mid-level

Data Engineer

• You will be the technical force behind the data services we deliver to our clients.
• Transform each client's data into a competitive advantage.
• Architect the Data Services Platform.
• Build and maintain the data pipelines that are at the heart of our services.
• Ensure the highest quality and reliability of the data our clients consume.
• Actively collaborate with internal client-facing teams to deeply understand their business needs.

Data Specialist – Data Engineer / DataOps

• Atuar no desenvolvimento de soluções técnicas, implementação e operação da plataforma Marketing Cloud Personalization da Salesforce, estudando sobre a tecnologia e aprendendo com apoio do time.
• Interagir com clientes e stakeholders do projeto para entender requisitos e garantir entregas técnicas alinhadas com as necessidades do negócio.
• Analisar documentações técnicas e aprender novas tecnologias para aplicação em projetos.
• Trabalhar de forma colaborativa com outros desenvolvedores e arquitetos de soluções, promovendo troca de conhecimento e boas práticas.
• Participar de discussões técnicas e colaborar na definição de arquiteturas e melhores práticas de desenvolvimento.
• Identificar oportunidades de otimização e automação de processos para melhorar a eficiência do time.