Pmweb

Business Intelligence Analyst

• Translate complex datasets into interactive, intuitive, and visually clear dashboards and reports.
• Responsible for the full lifecycle of dashboard creation, from requirements gathering to development and maintenance.
• Ensure clients have the tools needed to explore their data and independently extract valuable insights.
• Focus on specialization in data visualization.

Junior Business Intelligence Analyst

Customer Success Manager

• Opportunity Identification: Detect new needs and expand the clients' service portfolio.
• Proactive Communication: Maintain daily contact with clients, participating in meetings and interacting via e-mail and WhatsApp.
• Strategic Relationship Management: Build close relationships with clients, understand their needs and deliver exceptional service.
• Platform Adoption: Increase usage of Pmweb platforms and products, driving engagement and customer satisfaction.
• Workshop Facilitation: Deliver and design workshops to train clients on effective use of available tools.
• Project Management: Participate in special projects assigned by management and collaborate with operational teams.
• Metric Monitoring: Monitor client metrics daily to ensure strategies are optimized.
• Impactful Reporting: Develop and present weekly and monthly reports with insights on performance and service consumption.
• CRM Strategy Development and Execution: Focus on optimizing segmentation and campaign personalization using methodologies such as RFV and LTV.
• Control Group Implementation: Measure the effectiveness of marketing campaigns to ensure efficient resource allocation.
• LTV Analysis: Identify high-value clients and propose actions to maximize return from customer relationships.
• Multichannel Campaign Development: Create campaigns aligned with client needs and behaviors using segmentation data.
• CRM KPI Monitoring: Analyze retention, churn and engagement rates, recommending continuous improvements.
• Cross-functional Collaboration: Work with marketing, data and BI teams to ensure CRM strategies align with business objectives.
• Detailed Performance Reporting: Provide insights into customer behavior and campaign effectiveness.

CRM Analyst, Mid-level

Data Analyst

• Collect, process and operationalize millions of data points from physical stores and e-commerce
• Deliver relevant information at the right time using technology designed for large-scale data volumes
• Participate in defining processes and systems and in requirements gathering
• Perform analysis and development independently or in collaboration with the team
• Implement and maintain ETL processes, producing business-/solution-focused deliverables with quality and high technical performance
• Work with marketing platforms and Customer Data Platforms (CDPs)

Data Analyst – Mid-level

Data Engineer

• Develop ETL/ELT pipelines using Python and managed cloud services
• Orchestrate data ingestion from multiple sources into a Data Lake/Warehouse
• Provision and manage resources on AWS and GCP using Terraform
• Monitor and optimize query performance
• Implement automated data quality checks
• Ensure pipeline observability

Senior Data Engineer

• Transform complex datasets into interactive, intuitive, and visually clear dashboards and reports.
• Develop, maintain, and optimize interactive dashboards using BI tools (such as Power BI, Looker Studio, Tableau, etc.).
• Gather and document business requirements from clients and internal stakeholders.
• Use SQL to extract, process, and model data.
• Ensure data accuracy, performance, and consistency.
• Ensure visual quality and a strong user experience (UX) in dashboards.

• Work on exploring large volumes of data to identify behavior patterns (Churn, LTV, Propensity).
• Develop and maintain advanced segmentation logic using SQL and Python, generating audiences for Salesforce Data Cloud.
• Translate complex business questions into quantitative analytical solutions (e.g., "Who are the customers at highest risk of leaving?").
• Support the validation and monitoring of segmentation models in production, ensuring the generated intelligence remains aligned.
• Document calculation methodologies and applied business rules.

Mid-level Data Analyst, Advanced Analytics, CRM

Machine Learning Engineer

• Develop ETL/ELT workflows using Python and managed cloud services
• Orchestrate ingestion of data from multiple sources into Data Lake/Data Warehouse
• Implement CI/CD pipelines for Machine Learning
• Automate model retraining and deployments using native cloud tools
• Provision and manage resources on AWS and GCP using Terraform
• Monitor and optimize query and processing performance
• Implement automated data quality checks
• Ensure observability of pipelines

Senior Data Engineer – MLOps, Architecture

Backend Engineer

• Development and implementation of new features in our CRM.
• Integration with various APIs.
• Handling large volumes of data and requests.
• Marketing automation.
• Working in a high-availability, scalable environment.

Mid-Level Back-End Developer, Node.js

DevOps Engineer

• Implantar e administrar recursos na nuvem como servidores, redes, firewalls, bancos de dados e balanceadores de carga
• Desenvolver e implementar arquiteturas com foco na segurança, estabilidade, escalabilidade e confiabilidade
• Apoiar as equipes de desenvolvimento e de segurança com a definição da infraestrutura
• Monitorar os ambientes e prestar suporte operacional
• Participar do on-call rotation (plantões 18x7)
• Manter a documentação da equipe atualizada
• Automatizar as atividades de infraestrutura e suporte
• Programar infraestrutura como serviço mantendo o código protegido, atualizado e documentado
• Atuar em conjunto com os desenvolvedores durante o ciclo de deploy de aplicações e em salas de crise
• Fornecer feedback, insights de métricas e análise de dados para as equipes de desenvolvimento
• Automatizar pipelines de integração contínua (CI) e entrega contínua (CD)
• Gerar relatórios de métricas de desempenho, disponibilidade e confiabilidade dos serviços.

SRE – Analista DevOps Pleno

Analyst

• Acompanhar cronograma de fechamento financeiro da empresa
• Controlar e analisar lançamentos por centros de custos, apoiando a área de orçamento
• Identificar oportunidades financeiras, propondo revisões de controle
• Consolidar informações de fechamento mensal/trimestral/anual para reporte gerencial e apresentações executivas
• Criar e evoluir indicadores financeiros e operacionais
• Apoiar na construção de dashboards e visões automatizadas em parceria com times internos visando eficiência operacional
• Garantir integridade e consistência das informações financeiras
• Apoiar iniciativas de melhoria contínua e automação dos processos de FP&A
• Revisão de documentação para evidências de auditorias
• Revisão das demandas de fechamento do mês
• Acompanhamento e direcionamento sobre lançamentos na contabilidade

Analista de Controladoria Pl

Support Engineer

• Provide outstanding support to our hotel clients
• Analyze, diagnose, and resolve customer requests
• Identify, document, and escalate bugs or technical issues
• Work on resolving integration issues with partner systems
• Conduct onboarding and training for new clients
• Maintain and improve our knowledge base and support materials
• Actively contribute to the continuous improvement of our products and processes

Product Support Analyst – Junior

• Identificação de Oportunidades: Detectar novas necessidades e ampliar o portfólio de serviços dos clientes.
• Comunicação Proativa: Manter contato diário com os clientes, participando de reuniões e interagindo via e-mail e WhatsApp.
• Relacionamento Estratégico: Estabelecer um vínculo próximo com os clientes, entendendo suas necessidades e oferecendo um atendimento excepcional.
• Adoção de Plataforma: Aumentar o uso das plataformas e produtos da Pmweb, impulsionando o engajamento e a satisfação do cliente.
• Facilitação de Workshops: Ministrar e criar workshops para capacitar os clientes sobre o uso eficaz das ferramentas disponíveis.
• Gestão de Projetos: Envolver-se em projetos especiais designados pela gestão e colaborar com as áreas operacionais.
• Acompanhamento de Métricas: Monitorar diariamente as métricas dos clientes, garantindo que as estratégias estejam otimizadas.
• Relatórios Impactantes: Desenvolver e apresentar relatórios semanais e mensais com insights sobre o desempenho e o consumo dos serviços.
• Desenvolvimento e Aplicação de Estratégias de CRM: Focar na otimização da segmentação e personalização de campanhas, utilizando metodologias como RFV e LTV.
• Análises de LTV: Identificar clientes valiosos e propor ações para maximizar o retorno sobre o relacionamento.
• Desenvolvimento de Campanhas Multicanal: Criar campanhas alinhadas às necessidades e comportamentos dos clientes, utilizando dados de segmentação.
• Monitoramento de KPIs de CRM: Analisar taxas de retenção, churn e engajamento, sugerindo melhorias contínuas.
• Colaboração com Equipes Internas: Trabalhar com as equipes de marketing, dados e BI para garantir alinhamento das estratégias de CRM aos objetivos de negócios.
• Geração de Relatórios Detalhados de Performance: Oferecer insights sobre o comportamento dos clientes e a efetividade das campanhas.

Analista de CRM Junior

• Opportunity Identification: Detect new needs and expand clients’ service portfolios.
• Proactive Communication: Maintain daily contact with clients, participating in meetings and interacting via email and WhatsApp.
• Strategic Relationship Management: Build close relationships with clients, understand their needs, and deliver exceptional service.
• Platform Adoption: Drive increased use of Pmweb platforms and products, boosting client engagement and satisfaction.
• Workshop Facilitation: Develop and deliver workshops to train clients on effective use of available tools.
• Project Management: Participate in special projects assigned by management and collaborate with operational teams.
• Metrics Monitoring: Track clients’ metrics daily to ensure strategies are optimized.
• Impactful Reporting: Prepare and present weekly and monthly reports with insights on performance and service consumption.
• CRM Strategy Development and Execution: Focus on optimizing segmentation and campaign personalization using methodologies such as RFV and LTV.
• Control Group Implementation: Measure the effectiveness of marketing campaigns to ensure efficient resource allocation.
• LTV Analyses: Identify high-value customers and propose actions to maximize return on the customer relationship.
• Multichannel Campaign Development: Design campaigns aligned with customers’ needs and behaviors using segmentation data.
• CRM KPI Monitoring: Analyze retention, churn, and engagement rates and recommend continuous improvements.
• Cross-functional Collaboration: Work with marketing, data, and BI teams to align CRM strategies with business objectives.
• Detailed Performance Reporting: Provide insights into customer behavior and campaign effectiveness.

CRM Analyst (Mid/Senior)

Project Manager

• This professional will manage project requests related to the implementation of systems and digital marketing.
• Daily activities include acting as the intermediary between the client, internal team, and support areas, ensuring everyone works and delivers toward the objectives set by management.
• The professional should have an analytical and logical profile to support the design of digital marketing solutions and the identification of problems and their root causes.

Project Analyst

• Support the creation and deployment of email, push and SMS campaigns on Campaign Management platforms;
• Assist in designing solutions for clients’ marketing campaigns;
• Help create audience segmentations using SQL or native features of Campaign Management platforms;
• Convert static HTML into highly personalized HTML templates that render dynamically based on the recipient;
• Assist with integrating landing page and form data into platforms and using that data to trigger campaigns.