Program Manager

• Manage PMI’s Quality Management System (QMS) and related policies, procedures, records, and controls supporting certification programs
• Ensure the QMS is effectively maintained, consistently implemented, and aligned with ISO 9001 and ANSI/ISO/IEC 17024 standards
• Partner with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors
• Drive policy governance, audit readiness, process improvement, and corrective action management
• Lead cross-functional compliance initiatives protecting the credibility, consistency, and defensibility of certification programs
• Manage document control, process governance, internal audits, and management review activities
• Translate standards, policies, audit findings, and operational requirements into practical procedures and implementation plans
• Synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting
• Develop policies, SOPs, process maps, compliance matrices, training materials, and controlled documentation
• Manage concurrent priorities, anticipate risks, and drive work to completion
• Travel domestically and internationally as needed

Certification Compliance Program Manager

Software Engineer

• Serve as the Technical Lead for the Azure Integration & Digital Applications Team
• Design and deliver modern cloud-native solutions across backend services and customer-facing web experiences
• Lead development of scalable enterprise platforms, APIs, integrations, and modern web applications
• Build solutions supporting eCommerce, Membership, Learning, CRM, Payment, and Digital Experience ecosystems
• Provide hands-on engineering leadership across .NET, Azure Cloud, front-end frameworks, DevOps, CI/CD, and architecture

Certification Compliance Program Manager

Application Developer III