Certification Compliance Program Manager

PMI

Certification Compliance Program Manager overseeing PMI’s QMS and certification standards. Driving audits, governance, corrective actions, and compliance improvements for certification programs.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in managing Quality Management Systems (QMS) aligned with ISO 9001 and ANSI/ISO/IEC 17024 standards, with a strong focus on compliance, process governance, and audit management. Proven ability to develop policies, training materials, and actionable insights from data analysis to support certification programs.

Highest-signal resume keywords

Quality Management System ManagementISO 9001 ComplianceAudit ManagementData Literacy and Analytical SkillsPolicy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ControlProcess GovernanceCorrective Action ManagementInternal AuditsManagement Review ActivitiesSOP DevelopmentCompliance MatricesProcess MappingRisk ManagementCertification Operations

Soft Skills

Attention to DetailSound JudgmentAbility to Manage Multiple PrioritiesAnticipation of RisksCommitment to Continuous Improvement

Tools & Technologies

Microsoft OfficeCollaboration Tools

Industry Keywords

Quality ManagementCertification ProgramsAccreditationAudit ReadinessProcess Improvement

About the role

Key responsibilities & impact

Manage PMI’s Quality Management System (QMS) and related policies, procedures, records, and controls supporting certification programs
Ensure the QMS is effectively maintained, consistently implemented, and aligned with ISO 9001 and ANSI/ISO/IEC 17024 standards
Partner with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors
Drive policy governance, audit readiness, process improvement, and corrective action management
Lead cross-functional compliance initiatives protecting the credibility, consistency, and defensibility of certification programs
Manage document control, process governance, internal audits, and management review activities
Translate standards, policies, audit findings, and operational requirements into practical procedures and implementation plans
Synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting
Develop policies, SOPs, process maps, compliance matrices, training materials, and controlled documentation
Manage concurrent priorities, anticipate risks, and drive work to completion
Travel domestically and internationally as needed

Requirements

What you’ll need

Bachelor’s degree in a related discipline
10–12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field
Demonstrated experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities
Ability to interpret standards, policies, audit findings, and operational requirements and translate them into procedures and implementation plans
Strong data literacy and analytical skills for synthesizing audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting
Experience developing policies, SOPs, process maps, compliance matrices, training materials, and controlled documentation
Working knowledge of ISO 9001 and ANSI/ISO/IEC 17024 preferred
Ability to manage multiple concurrent priorities and anticipate risks to scope, schedule, and quality
High attention to detail and sound judgment when handling sensitive, confidential, or audit-relevant information
Proficiency with Microsoft Office products and related collaboration tools
Ability to travel domestically and internationally as needed
Commitment to professional development and continuous improvement

Benefits

Comp & perks

Remote work arrangement
Professional development and continuous improvement
Limited domestic and international travel anticipated