Regional Clinical Manager – Pediatric Urgent Care
PM Pediatric Care
full-time
Posted on:
Location Type: Office
Location: Columbia Heights • District of Columbia • Maryland • United States
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About the role
- Provide in-person orientation for new providers, including culture, quality, and office workflow.
- Ensure timely completion of Provider Training Program, which includes running provider assessments, Bootcamps, skills workshops, lectures, and RESCUE training.
- Engage early and often with low performing providers to improve their clinical performance and engage all providers in ongoing education, including introducing new clinical guidelines, in collaboration with Clinical Excellence Team.
- Support ROD in completing and adjusting provider schedule to match training needs and provider productivity.
- Collaborate with regional team in securing backup coverage for last minute callouts to prevent office closures.
- Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature.
- Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.
- Provide feedback to the providers as warranted.
- Ensures appropriate provider documentation, collaborates with Clinical Excellence Team on chart review process; monitors and coaches providers on use of templates, proper coding, and resource utilization.
- Review candidate qualifications, conduct on-site interview, arrange shadowing shifts for candidates, and make timely hiring recommendations to Operations Manager and Regional Operations Director.
- Circulate among provider staff at all assigned offices on weekly or bi-weekly basis.
- Respond to medical escalation consults and/or develop system for peer-to-peer consult.
- Conduct pNPS review monthly and, in collaboration with Operations Manager, work with bottom providers on action plan and progress.
- Recommend to Clinical Excellence Team and Operations Manager any providers in need of Performance Improvement Plans (PIP). Provide training and mentorship related to PIP.
Requirements
- Graduate of an accredited Physician Assistant or Nurse Practitioner program
- Ability to obtain and maintain DEA certification
- Licensed in the state where the site is located
- Meet threshold criteria/qualifications for Credentialing and Privileges
- Training and quality improvement/process improvement experience
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
provider trainingclinical performance improvementprovider assessmentsskills workshopscodingresource utilizationchart reviewperformance improvement plansmentorshipquality improvement
Soft Skills
collaborationcommunicationfeedbackproblem-solvingengagementleadershiporganizational skillsadaptabilityinterpersonal skillscoaching
Certifications
DEA certificationPhysician Assistant licenseNurse Practitioner license