Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata.
Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
Help maintain and update software documentation and user guides.
Conduct software testing to reproduce issues and ensure fixes are effective.
Escalate complex technical issues to senior IT support staff when necessary.
Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
Collaborate with other team members to ensure timely issue resolution and continuous improvement.
Assist in training users on software usage and best practices to improve efficiency.

Requirements

Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
A basic understanding of software applications and their functionalities.
Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
Excellent communication skills and customer service orientation.
Ability to work independently as well as part of a collaborative team.
Detail-oriented with good organizational and time-management skills.
Willingness to learn, adapt, and grow in a fast-paced IT environment.
EU citizen or valid work permit for The Netherlands.
Self-starter, creative, quality results driven and should be a team player.
Strong communication skills, work ethics and dedication.
Familiarity with popular software applications, troubleshooting methodologies, and testing tools.
Must have expertise in services (like nginx), linux, ansible.
Basic knowledge of programming languages is a plus like Mongodb, mysql, Arangodb, Python, nodejs, javascript, typescript, php, ,bash, kubernetes.
Understanding of software lifecycle and development processes (e.g., Agile, Scrum).
Previous experience in software or IT support is an advantage but not required.
Experience with remote desktop software or IT ticketing systems is a plus.

Benefits

At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way.
This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.
The opportunity to create business softwares for our clients and shaping up our products.
Freedom to use the latest technologies to realise our vision.
Being part of an enthusiastic, international, multidisciplinary team.
An open environment to grow, learn and develop.
Closely work with and for renowned international clients.
We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before.
We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.
A nice workplace at the Hilversum.
NIce stipend.
An outstanding working atmosphere.
Great coffee and unlimited soft drink.
Being part of a highly motivated team of professionals.
Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
Hybrid work.
Virtual games on Fridays, team outings, pizza parties.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsoftware testingnginxlinuxansiblemongodbmysqlarangodbpythonjavascript

Soft Skills

problem-solvingcommunicationcustomer serviceorganizational skillstime-managementteam collaborationadaptabilityself-starterdetail-orientedwork ethics