Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach
Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases
Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models
Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns
Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve
Establish data-driven capacity planning, utilization management, and demand forecasting at global scale
Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality
Define and enforce standardized delivery methodology, governance, and quality metrics across all regions
Sponsor strategic customer engagements, executive briefings, and critical escalations
Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience
Drive world-class time to value, customer NPS, and renewal impact through services
Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency
Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings
Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models
Lead and develop a global Professional Services organization, including regional and functional leaders
Build strong succession, leadership capability, and accountability across the team
Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey
Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models

Requirements

Proven experience leading a large, global Professional Services organization in a SaaS or platform-based company
Demonstrated success scaling services that include onboarding, integration, platform extension, and advisory offerings
Strong strategic mindset with the ability to translate vision into execution at scale
Experience modernizing services through standardization, packaging, automation, or AI-driven approaches
Deep understanding of services economics, margin management, and delivery optimization
Experience leading senior leaders and multi-layered global teams
Executive presence with the ability to influence across functions and at the C-level
Relevant certifications a plus (PMP, Agile, Business Management, Quality Management, etc.)
Ability to travel internationally as needed

Benefits

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

AI-enabled deliveryautomationdata-driven capacity planningutilization managementdemand forecastingstandardized delivery methodologygovernancequality metricsfinancial performanceservices economics

Soft skills

strategic mindsetexecutive presenceinfluenceleadership capabilityaccountabilitycustomer experienceinnovationcollaborationcommunicationproblem-solving

Certifications

PMPAgileBusiness ManagementQuality Management