Senior Customer Success Manager
Recurly
Customer Success Coordinator
Pluralsight
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $57,800 - $80,300 per year
Job Level
Mid-LevelSenior
About the role
- Manage the full renewal lifecycle for a large portfolio of customers
- Create quotes, process orders, track forecasts, and collect purchase orders
- Support agreement negotiations in partnership with internal stakeholders
- Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
- Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
- Partner with Account Executives to support upsell and cross-sell motions
- Maintain accurate records and contribute to forecast accuracy and account health
Requirements
- Curiosity around SaaS, technology, or workforce development.
- Basic understanding of business development, sales or customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- Business sense and ability to analyze data to address customer situations.
- Strong communication, organization and time management skills
- Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
Benefits
- competitive compensation packages
- medical coverage
- unlimited PTO
- wellness reimbursements
- Pluralsight subscription
- professional development funds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business developmentsalescustomer successdata analysisSaaSrenewal process
Soft skills
communicationorganizationtime managementcuriositycollaboration
