Plum

KYC Analyst

Plum

full-time

Posted on:

Location Type: Hybrid

Location: Athens • Greece

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Job Level

Junior

Tech Stack

Swift

About the role

  • Help identify and verify our customers by ensuring all operational tasks are well completed in a timely manner
  • Manage direct user communication (via chat or email) to efficiently gather missing KYC documentation and clarify verification issues
  • Perform screening of the customers against different databases
  • Cooperate with third parties (partners) regarding verification-related queries
  • Answer verification-related queries from customers, as well as from the team
  • Support us in building world class processes to scale our fast growing team and the company
  • Continuous learning and up-skilling on your domain knowledge

Requirements

  • Experience in banking KYC function
  • Experience in a customer-facing role (e.g., Customer Support or Operations) is highly desirable, demonstrating excellent written communication skills.
  • Excellent written and verbal communication in English, fluency in any other European language will be considered a plus
  • Passion for exploring the intricacies of a challenging operational environment, and enthusiasm for engaging in KYC procedures
  • Strong analytical ability and great research skills
  • A track record of proactive problem solving and drive to understand the whys
  • Ability to work autonomously and take decisions in your ownership area
  • Attention to detail and strong administrative abilities
  • Efficient and swift – as some of the tasks we handle are repetitive and complicated, it is crucial to complete them in an efficient and customer-friendly manner
Benefits
  • Own part of the company you're helping grow through stock options
  • Private health insurance
  • Annual training budget
  • Plum Premium for free
  • Competitive referral scheme
  • Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
  • Team breakfasts and team lunches
  • 25 days holiday + bank holidays
  • 45 work-from-anywhere days to give you flexibility to work your way
  • 2 weeks sabbatical after 4 years to take the break you deserve
  • Enhanced parental leave
  • 1 paid volunteering day annually
  • Annual team trip to a surprise destination!
  • A fun, inclusive company culture (think 🦄🌈💯)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCcustomer screeningdocumentation verificationanalytical skillsresearch skillsproblem solvingadministrative skills
Soft Skills
written communicationverbal communicationattention to detailautonomydecision makingcustomer serviceproactive approachenthusiasm