Plum Market

Support Engineer

• Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate.
• Set up workstations, computers, and peripheral devices for Team Members.
• Install, configure, update, and troubleshoot software and hardware.
• Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory.
• Configure and maintain SharePoint sites and related access.
• Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes.
• Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square.
• Support point-of-sale price maintenance and assist with the accuracy of system data.
• Monitor security alerts, assist with incident remediation, and coordinate with the Security Operations Center (SOC) and other technology partners.
• Identify recurring issues, recommend solutions, and help improve IT processes and documentation.
• Provide onsite support at Plum Market stores and satellite locations as needed.
• Support store and corporate technology systems outside normal business hours when scheduled or required.
• Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners.

IT Support Analyst